James Christopher Yap
James Christopher Yap

Senior Learning and Development Trainer

Actively looking · Member since 1 Oct 2026
Location
Cebu City, Philippines
Desired salary
Confidential
Work preference
Remote Only / Part Time, Contract, Freelance, Temporary
Experience level
Senior

About

Professional summary

I am a Learning and Development leader with more than 10 years of experience in leadership development, talent growth, onboarding, technical training, compliance training, and capability building.

I design and facilitate scalable learning programs that help employees, supervisors, and managers build the skills needed to perform effectively. My experience includes instructor-led, virtual, technical, operational readiness, and leadership development training.

In my current Senior Trainer role at Dexcom Philippines, I lead onboarding, technical, and compliance learning for technical support teams. I also provide learning support for enterprise transformation initiatives and work closely with Operations and Quality partners.

I have supported major change initiatives, including Salesforce rollout and IFCC migration programs, helping teams adopt new processes and tools smoothly. I also pilot process improvements to improve consistency in training delivery and learner experience across sites.

Previously, I facilitated global leadership development programs for supervisors and managers across APAC, ANZ, and EMEA. I am experienced in developing learning content, delivering workshops and webinars, conducting training needs analysis, and collaborating with cross-functional stakeholders.

I am passionate about adult learning, leadership readiness, performance development, and creating high-quality learning experiences that enable high-performing teams across global operations.

Notice period: Immediately

Skills

12 capabilities

Tech stack & tools

Working toolkit

Marketing and Sales Tools

Experience

Career history

Learning & Development, Senior Trainer Dexcom Philippines

I lead onboarding, technical, and compliance training initiatives for new hires and existing employees in the technical support function. I partner with Operations and Quality on the TS Intervention initiative to support employees who are struggling with scorecard performance.

I provide learning support for enterprise transformation initiatives, including the Salesforce rollout under Project Polaris and the IFCC migration. I also pilot process improvement initiatives across the Cebu and BGC sites to improve consistency in training delivery and learner experience.

Learning & Development, Trainer 2 Dexcom Philippines

I trained and certified more than 500 employees through onboarding, operations readiness, and performance development programs. I delivered instructor-led and virtual learning experiences for technical and operational teams.

I facilitated more than 1,000 training hours annually and supported learning initiatives across two major Philippine sites and multiple operational teams.

Global Leadership Development, Senior Trainer Teletech/TTEC Philippines

I facilitated global leadership development programs for supervisors and managers across APAC, ANZ, and EMEA. I developed more than 100 supervisors and managers through programs aligned with enterprise talent development strategies.

I delivered more than 50 leadership workshops and created webinars, workshops, and learning content to support leadership readiness. My work supported teams representing thousands of frontline employees.

Education

Learning history

University of Mindanao

Bachelor of Science, Business Administration

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