I am an ambitious and self-motivated business administration graduate with experience in financial advisory, project planning, monitoring, evaluation, sales, and personnel management.
I have supported clients by assessing their financial needs, recommending insurance and investment solutions, and maintaining strong relationships throughout policy onboarding and after-sales service.
I have also contributed to project performance reporting, stakeholder engagement, theory of change development, risk management, and strategic planning within an international organization.
I bring strong communication, negotiation, organizational, analytical, problem-solving, leadership, and teamwork skills. I am reliable, punctual, adaptable, and able to work both independently and collaboratively.
I am eager to continue learning, take on new challenges, and contribute to organizational goals through efficient administration, project coordination, and client-focused service.
Provided financial advisory services by assessing client needs and recommending suitable insurance and investment solutions. Supported clients in selecting products aligned with their financial goals.
Built and maintained client relationships through policy onboarding, policy reviews, and after-sales service. Delivered responsive support to help clients understand and manage their financial products.
Assisted with drafting quarterly organizational performance reports and supported project planning, monitoring, and evaluation activities. Participated in stakeholder engagement activities across multiple projects.
Contributed to the development of Theory of Change frameworks, risk management processes, and strategic planning for long-term initiatives. Helped ensure project activities aligned with organizational objectives.
Assisted customers with purchases and provided product recommendations based on their needs. Supported a positive customer experience through attentive and helpful service.
Contributed to day-to-day sales activities and customer engagement in a retail environment.
Supported employee development and wellbeing initiatives while working closely with management. Helped coordinate personnel-related activities within the store.
Interviewed candidates and participated in discussions regarding salary and payment information. Assisted with recruitment and employee management responsibilities.
Bachelor of Commerce, Business Administration and Management
Key interests included leadership and strategic management, entrepreneurship and innovation, human resource management, and administrative management.
High School Studies
Completed high school studies in the Democratic Republic of Congo.
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