IT Infrastructure & Automation Engineer

I lead ICT operations for a financial cooperative, administering and securing critical fintech infrastructure to maintain continuous availability and meet central-bank cybersecurity requirements. I standardize endpoint enrollment, MDM/MAM policies, security configurations, threat detection, and backup processes using Microsoft Intune and RMM tools.

I engineer workflow and data automation solutions, including a loan lifecycle pipeline that connects web frontends, Python scripts, Gmail API integrations, webhooks, helpdesk systems, SMS channels, and Google Apps Script. I also manage the organization’s website, graphic design, content creation, social media, and digital communications.

I facilitate practical AI literacy, prompt engineering, data analysis, cloud literacy, and cybersecurity-awareness training for non-technical business teams in operations, marketing, and finance. My sessions help participants apply enterprise LLMs, self-service reporting, SaaS tools, and secure cloud workflows to daily work.

I design accessible curricula, reusable prompt libraries, training guides, and hands-on business scenarios. I focus on helping organizations bridge technical concepts with practical adoption, secure data handling, collaboration, and data-driven decision-making.

I administered systems and infrastructure supporting operations across Malawi, Kenya, and Uganda. My responsibilities included Ameyo omnichannel contact-centre administration, IVR flows, call routing, dialer setup, Google Workspace administration, Looker dashboard support, Symantec Endpoint Security, MikroTik networking, secure file transfers, and backup operations.

I coordinated major incidents across business units, reducing recovery time during critical outages by 20%. I strengthened firewall, VPN, and RBAC controls, managed vendors and procurement, sustained 99% infrastructure uptime, and minimized critical platform downtime by 97%.

I led the organization’s IT governance, infrastructure security, and service-policy development. I established IT service and security procedures aligned with ISO 27001 data-protection practices.

I led backend mobile-payment integrations with Airtel Money and Mpamba, including USSD channel configuration. I also improved identity and access management by implementing RBAC and least-privilege access across cloud and on-premise systems.

I led customer, operations, and technical support for mission-critical payment platforms and CRM systems. I administered enterprise applications, including Angaza CRM, while maintaining data integrity, 24/7 availability, and system uptime.

I conducted incident trend analysis and supported problem investigations to reduce recurring service issues. I also designed and maintained performance dashboards for response times, service efficiency, and system availability.

In progress.

Bsc. Information & Communication Technology