I am a customer-focused customer service and office administration professional with more than eight years of experience across call centre, telecommunications, manufacturing, hospitality, sales support, and operations environments.
I have strong experience handling customer enquiries by phone, email, and in person. I am comfortable resolving account, billing, contract, service, and connectivity-related queries while ensuring customers receive clear and accurate information.
I am skilled in administrative support activities including data entry, record keeping, order processing, call transfers, stock checks, and maintaining accurate customer and operational records. I work carefully to prevent errors and maintain quality standards.
I have used CRM and customer account systems including ICP/NOVA, along with Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint. I can support teams in fast-paced environments and follow established processes consistently.
My background also includes sales support, upselling, promotional campaigns, and technical support for IPTV and internet connectivity services. I communicate clearly with customers and coordinate with relevant departments to support timely resolutions.
I am seeking an office-based opportunity in administration, customer service, or office support where I can contribute my communication, organisation, customer care, and operational support skills.
I provide front-of-house customer service at Wingstop in Coventry, accurately process customer payments, and manage both in-store and delivery orders.
I work closely with team members during busy periods to complete orders quickly and accurately. I also carry out stock checks, restock stations, and follow food safety, hygiene, and company procedures.
I managed tray flow according to process recipes in the PCS system, monitored lead times, and helped prevent production errors. I responded to equipment alarms and coordinated with relevant teams to address operational issues.
I monitored cell status to identify acceptable and defective units and supported their smooth movement through production. My responsibilities also included packaging returns, defect transport, equipment cleanliness, and malfunction inspections.
I handled inbound and outbound customer calls to promote television and broadband packages. I supported customers with subscription upgrades, premium packages, and individual channel purchases.
I provided technical support for IPTV services and internet connectivity issues. I also managed pre-registrations, follow-ups, and transfers to the appropriate departments for resolution.
I delivered telecommunications campaigns with a focus on customer satisfaction and clear communication. I explained billing, number porting, contracts, and package terms to customers.
I used ICP/NOVA and CRM systems to manage enquiries and follow company procedures. I also performed data entry, sales operations, marketing, advertising, and daily inbound and outbound calls for internet product campaigns.
Bachelor of Business Studies / Administration / Management, Business Studies, Administration and Management
Completed a bachelor's degree in Business Studies, Administration, and Management. Final year project focused on international trade and globalisation.
Diploma in Business Studies / Administration / Management, Business Studies, Administration and Management
Completed a diploma in Business Studies, Administration, and Management.
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