I am a risk and compliance professional with more than five years of experience in fraud investigations, dispute resolution, financial crime controls, and quality assurance within highly regulated financial-services environments.
I currently conduct compliance and quality reviews of fraud-investigation casework at Goldman Sachs. I assess adherence to internal policies, documentation standards, and control requirements, while identifying defects, control gaps, and recurring risk themes.
I have designed and implemented an enhanced QA review framework to create consistent scoring, clear findings documentation, and actionable feedback for investigators. I use root-cause and trend analysis to support corrective actions, training, and process improvements.
Previously, I investigated account takeover and unauthorized-activity cases, managing high volumes of fraud cases and customer interactions while maintaining complete, audit-ready records. I apply risk-based judgment to determine appropriate outcomes and escalate sensitive or high-risk matters.
My experience also includes end-to-end debit-card dispute investigations under Regulation E, including intake, research, resolution, escalation, and documentation. I am recognized for translating risk findings into practical coaching, stronger controls, and improved operational execution.
I bring a detail-oriented, analytical approach to compliance monitoring, fraud prevention, issue management, and quality assurance. I am committed to defensible decision-making, policy adherence, and continuous improvement.
