Customer Service and Reservation Agent

I am a customer-focused service professional based in Zanzibar, Tanzania, with foundational experience in customer service, travel reservations, ticketing, call centre operations, and hospitality support.

I assist customers with travel-related inquiries, reservations, ticketing activities, and general client communication. I am committed to providing helpful, professional, and positive customer experiences.

I have practical experience supporting daily office operations and handling customer and client inquiries in travel and cargo-related environments. These experiences have strengthened my communication, teamwork, and customer-handling abilities.

I am trained in Air Fare and Ticketing and have knowledge of Galileo GDS. I can support reservation management and travel-related administrative tasks accurately and efficiently.

I am proficient in Microsoft Word and Excel and comfortable using email for professional communication. I bring strong problem-solving, time-management, collaboration, and communication skills.

I am seeking opportunities in customer service, reservations, call centres, hospitality, front desk reception, and travel and ticketing roles.