I am a senior sales supervision professional and ontological coach with extensive experience leading operational teams in banking, financial services, telemarketing, and customer service environments.
I specialize in sales strategy, KPI tracking, productivity optimization, process improvement, quality assurance, and the achievement of monthly commercial targets. I have led teams supporting campaigns for Banco Galicia, American Express, Banco Provincia, and Italcred.
I am experienced in recruiting, interviewing, onboarding, and developing sales and customer-service professionals. I work collaboratively with Human Resources, Quality, Training, Systems, clients, Back Office, and coordination teams.
I use agile methodologies and continuous-improvement practices to organize workflows, address performance deviations, and create action plans. My technical background includes CRM, telecommunications, reporting, Microsoft Office, Google Sheets, and collaboration platforms.
As an ontological coach, I support individuals in reaching personal and professional goals by integrating coaching, neurolinguistic programming, psychotherapy, hypnosis, and meditation approaches.
I also have foundational training in programming, black-box testing, Kanban, Scrum, and team collaboration, which complements my operational leadership and digital-tool expertise.
I support individuals in achieving desired goals through ontological coaching tools.
I integrate knowledge of neurolinguistic programming, psychotherapy, hypnosis, and meditation to provide efficient and effective guidance across personal and professional contexts.
Led operational sales teams for Banco Galicia and American Express campaigns, ensuring the achievement of monthly targets and operational objectives. Structured processes to optimize productivity and improve coordination across staff areas.
Implemented agile methodologies and best practices with the supervision team to support continuous improvement. Developed leaders in group management and the use of telecommunications and digital tools, including Neotel, Zoiper, Omnia, CRM, Citrix, Epiron, Microsoft Office, and Google Sheets.
Maintained communication with GTR, Human Resources, clients, Quality, Systems, Coordination, and Training. Interviewed and selected candidates for teleoperator and sales roles for American Express, Banco Galicia, and Italcred campaigns.
Supervised the operational sales team and planned, projected, and monitored sales strategies. Focused on service quality and target attainment based on company KPIs.
Conducted performance follow-up, deviation correction, audits, and weekly and monthly action plans for sales representatives. Implemented agile methodologies and produced behavioral and performance reports.
Collaborated with Back Office, Human Resources, clients, Quality, Training, and Systems. Used Mitrol, Mitrol Web, CRM 365, S1, Microsoft Teams, Outlook, Microsoft Office, P-Sup, and ACD.
Worked as a microcredit advisor and salesperson from 2014 to 2018, supporting microentrepreneurs through Banco de la Provincia de Buenos Aires. Managed customer interactions through telephone, WhatsApp, Facebook, and S1 channels.
Performed credit-analysis evaluations for loan approval and coordinated communications with bank branches. Used Mitrol, CRM, S1, Internet, and Intranet operational systems.
From 2012 to 2014, worked on the Banca Internet Provincia home banking campaign as a telemarketer and customer advisor for individual and business banking clients.
Master, Human Potential
Master in Human Potential.
Professional Training, Ontological Coaching for Companies
Training in ontological coaching oriented toward business environments.
Higher Technical Degree, Labor Relations
Completed the first year of the Higher Technical Degree in Labor Relations.
Professional Training Course, Programming
Completed intensive training in black-box testing, programming fundamentals, agile methodologies, Kanban, Scrum, planning tools, and teamwork through Codo a Codo and Plan Azurduy.
Teaching Training, Psychology at Secondary Level
Completed three years of psychology teacher training for secondary education.
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