Credit Management and Banking Operations Specialist

I am a Credit Management and Banking Operations Specialist with over 15 years of experience in Vietnam’s finance and banking industry. I manage the credit lifecycle from initial assessment and documentation through disbursement, monitoring, settlement, and lending-risk analysis.

I have managed and monitored nearly 14,000 customers, applying efficient and flexible processes that help shorten loan-disbursement timelines. I also prepare operational reports and contribute information used by bank management for decision-making.

My customer-service experience includes marketing, advising, and persuading customers to use deposit products and digital banking services. I contributed to customer deposit mobilization of approximately VND 500 billion within a unit with total deposits of VND 1 trillion.

I bring additional experience in organizational administration, labor and salary coordination, records management, and office technology support. Earlier in my career, I worked in tourism, English teaching, translation, and public-sector administrative and IT support.

I hold degrees in English and Law, as well as computer science training. I am passionate about using technology to improve work processes and deliver stronger customer experiences, while applying my English and legal knowledge to banking operations.