Risk & Governance Operations Manager

I provide high-level operational and administrative support in a fast-paced legal environment. My work includes coordinating litigation workflows, confidential documentation, attorney communications, scheduling, trial preparation activities, and deadline management.

I partner with attorneys and internal stakeholders to coordinate priorities, deliverables, timelines, and supporting materials for complex matters. I identify workflow issues and competing priorities, organize project information and correspondence, and improve administrative processes while maintaining confidentiality, compliance, accuracy, and quality standards.

I directed operational support for a division of more than 100 employees and partnered with senior leadership on organizational priorities, workforce coordination, projects, and operational initiatives. I supervised seven direct reports, assigned workloads, monitored deliverables, and supported team performance.

I coordinated recruiting and onboarding operations through SAP SuccessFactors, including job requisitions, interview scheduling, hiring metrics, and structured onboarding checklists. I also managed executive meetings, special events, budget administration, procurement, reporting, resource planning, policies, SOPs, and process improvements across cross-functional stakeholders.

I managed daily administrative operations and partnered with leadership to execute departmental priorities and operational initiatives. I coordinated projects, purchasing, travel, payroll activities, procurement, vendor management, contract administration, and budget tracking.

I standardized operational procedures and implemented workflow improvements to strengthen efficiency, consistency, and service delivery. I coordinated resources, timelines, documentation, and stakeholders while supporting leadership through reporting, issue resolution, and process documentation.

I supported regulated financial operations through client relationship management, account administration, reporting, operational problem-solving, and cross-functional collaboration. I coordinated complex service issues across teams to identify solutions, remove roadblocks, and maintain service commitments.

I supported training initiatives and process improvements designed to enhance operational efficiency and client experience. I maintained compliance with KYC and AML requirements while handling sensitive information, documentation, and operational activities.

Graduated Cum Laude.

Merit Scholarship Recipient.