I am a technical customer success and delivery leader with more than 20 years of experience in web engineering, client services, and cloud platforms. I combine customer-facing account ownership with hands-on technical troubleshooting and program delivery.
I have managed a $9M ARR enterprise portfolio of higher education customers, supporting onboarding, adoption, renewals, expansion, and executive stakeholder relationships. I maintained approximately 99% gross revenue retention and generated more than $500K in annual expansion revenue.
I serve as a trusted technical bridge between customers and Engineering. I validate critical escalations through logs, monitoring data, ticket history, and platform investigation so that engineering teams can prioritize well-defined, actionable issues.
My technical background includes DNS, CDN and edge caching, APIs, Linux, SQL, CI/CD, cloud platforms, web development, and performance optimization. I am comfortable investigating issues across infrastructure, integrations, databases, CMS platforms, and production deployments.
I have led cross-functional technical delivery from requirements and technical specifications through QA, release management, deployment, and launch. My experience includes coordinating designers, marketers, developers, vendors, product teams, and executive stakeholders.
I am focused on senior customer success, technical account management, and technical program delivery opportunities where I can improve customer outcomes, platform adoption, retention, and operational execution.
