Technical Project Manager | Product Manager

Own B2B Delivery product strategy and execution for LATAM and Africa, partnering with regional general managers on discovery, roadmap planning, rollout, and operational delivery. Manage the client journey from registration and contracting through top-up and first order.

Lead partner integrations using REST APIs and webhooks, maintaining documentation and launch checks through production. Diagnose country configuration and production issues with engineering and operations, use AI agents and knowledge bases for discovery and incident triage, and delivered launches including Express by Car in Peru, Arequipa B2B, and Yango Taxi United Cabinet. Achieved more than 2,500 deliveries and USD 15K in Gross Booking during early activation and closed a self-registration fraud issue causing onboarding incidents.

Owned C2C delivery initiatives across LATAM, including tariffs, pricing, expansion, partner onboarding, and delivery performance. Worked with cross-functional stakeholders to improve market operations and product economics.

Reduced partner onboarding time from approximately four months to one month through improved API tooling and Postman collections. Scaled slow fares to more than 70K completed deliveries and USD 165K+ Gross Booking, led the Venezuela C2C launch to 7K deliveries and USD 25K Gross Booking, and resolved currency charging and courier cancellation issues.

Managed API and partner integrations from initial ticket intake through stable production operation. Coordinated technical and business stakeholders to ensure integrations were implemented, monitored, and maintained effectively.

Worked hands-on with pricing endpoints, order creation, callbacks, and monitoring. Introduced 30/60/90-day activation metrics to identify churn risk and low-volume partners earlier in the lifecycle.

Coordinated requirements, timelines, and client communications for small technical teams. Supported project delivery by organizing work across business and technical stakeholders.

Bridged business needs and technical implementation for Shopify and custom e-commerce integrations, helping clients progress from requirements definition through delivery.

Bachelor of Science in Computer Science, in progress.