I am a Customer Service and Dispute Resolution Specialist with more than five years of experience in call center operations, e-commerce support, payment assistance, and chargeback processing.
I resolve customer inquiries and escalations across phone, chat, email, and support-ticket channels. I focus on clear communication, accurate documentation, and timely resolution while maintaining a customer-first approach.
I have strong data entry and record-management experience, including updating customer, account, transaction, order, and case information with close attention to accuracy and compliance.
I have worked with e-commerce and support platforms such as Shopify and Gorgias, as well as CRM and internal dispute-management systems. My background also includes payment processing, account verification, collections support, and sales-related customer service.
I am actively building my software development skills, with a focus on Python programming, automation, APIs, databases, Git, cloud fundamentals, and automated testing.
I am bilingual in English and Spanish and bring strong problem-solving, multitasking, and teamwork skills to fast-paced customer support and operations environments.
I process and investigate customer disputes and chargebacks by reviewing transaction and account data to support accurate resolutions.
I enter and update case information in internal dispute-management systems with a high level of accuracy. I also communicate decisions to customers and internal teams while following company policies and deadlines.
I provided multichannel customer support, resolving inquiries and escalated issues efficiently while maintaining a professional customer experience.
I logged and updated customer and case data accurately, maintained organized records, and collaborated with team members to achieve performance and customer-satisfaction goals.
I managed customer inquiries and order support in an e-commerce environment using Shopify, handling customer accounts, orders, and product information.
I used Gorgias to manage support tickets, respond across channels, track resolutions, and maintain accurate customer and order records.
I resolved product and consumer complaints through inbound calls, chats, and emails, using clear communication and product knowledge to improve customer satisfaction.
I made outbound calls to verify account information, entered data into internal systems, and assisted customers with payments and payment-plan arrangements.
I negotiated prices and prepared contracts to finalize sales agreements. I also conducted site visits to assess client needs, demonstrate products, and recommend appropriate solutions.
I supported loyalty-program enrollment and maintained accurate client and sales records to help achieve revenue and customer-retention objectives.
Technical Web Developer, Web Development
Technical web development training.
Software Developer, Software Development
Software development training.
Python Developer, Python Programming
Python development training.
High School Diploma
High school diploma.
English by Immersion, English Language
English language immersion training.
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