I am an accomplished BPO and customer service professional with more than a decade of experience in frontline operations, team supervision, client support, and service delivery. I am highly organized, detail-oriented, and committed to delivering accurate, efficient, customer-centered results.
I have led teams of customer service representatives, supporting their training, productivity, performance, and professional development. My leadership approach combines coaching, mentoring, problem solving, and clear communication to help teams meet operational and customer satisfaction goals.
In my current role as an International Outbound Coordinator, I coordinate interpreter assignments for in-person, phone, and video appointments throughout the United States. I support international operations by ensuring reliable scheduling, effective collaboration across regions, and timely resolution of client needs.
I also have experience in digital services as a Web Consultant and SEO Specialist. I have supported digital order fulfillment, advised clients on digital products, created websites and social media campaigns, and used data analysis to improve processes and service quality.
My background includes customer service, operations management, sales support, SEO, web and graphic design, cybersecurity fundamentals, and Microsoft Office tools. I adapt quickly to changing work environments and consistently focus on productivity, accuracy, revenue opportunities, and exceptional client experiences.
I am fluent in Spanish and advanced in English, with basic French proficiency. I am interested in opportunities where I can apply my operational leadership, client support expertise, digital skills, and commitment to continuous improvement.
Coordinate the assignment of interpreters for in-person, telephone, and video appointments across the United States, ensuring timely and accurate coverage.
Oversee international operational coordination and facilitate communication among multiple regions. Provide tailored support to international clients, resolve service issues, and maintain high client satisfaction.
Managed accurate and timely fulfillment of digital orders while coordinating with internal teams to provide high-quality client service. Guided clients through inquiries related to digital products and services.
Designed client websites and social media campaigns to improve visibility and engagement. Analyzed fulfillment data, identified trends, and implemented process improvements to streamline operations and maintain quality standards.
Supervised a team of more than 15 customer service representatives, supporting training, productivity, effectiveness, and day-to-day performance.
Focused on improving customer satisfaction and the overall customer experience. Supported revenue growth through the strategic sale of products and services while contributing to operational goals.
MD, Medicine
Completed six semesters of Medicine studies.
IT Technician, Web Page Designing, System Analysis and Diagnosis, Programming
Technical studies covering web page design, systems analysis and diagnosis, and programming.
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