I am a bilingual French-English business development and operations professional with more than three years of experience supporting commercial growth, client retention, and operational excellence in B2B and enterprise environments.
I have managed strategic enterprise portfolios, including more than €1.5M in renewals across over 65 accounts at SAP, where I contributed to a 92% renewal rate through account planning and relationship management.
My experience spans account management, business relations, banking operations, sales development, contract management, and cross-functional coordination between commercial and technical stakeholders.
I use data-driven reporting and operational analysis to support decision-making, improve service delivery, and strengthen client performance. I have worked with Salesforce Sales Cloud, Power BI, and advanced Excel.
I am currently completing a Master's degree in Strategy and Commercial Engineering, with research focused on AI-driven customer relationship industrialization and customer lifetime value segmentation in financial services.
I am seeking an international full-time role in business development, operations, or strategy where I can help build market presence, develop enterprise relationships, and drive sustainable commercial results.
Managed an enterprise client portfolio exceeding €1.5M across more than 65 accounts. Drove strategic account planning and relationship management activities that supported a 92% renewal rate.
Maintained data integrity and coordinated stakeholders across technical and commercial teams to ensure smooth collaboration and effective account operations.
Managed more than 40 B2B client relationships and increased contract retention by 18% year over year.
Coordinated complex service delivery projects and streamlined communication between technical and commercial teams to improve execution and client outcomes.
Supported corporate account management for more than €35M in annual transaction volume across over 25 enterprise clients.
Prepared strategic reports and dashboards for executive decision-making, with a focus on account performance and operational visibility.
Developed more than 12 commercial proposals for mid-market accounts, contributing to a €750K sales pipeline.
Conducted market research and competitive analysis to inform pricing, positioning, and commercial strategy.
Master's Degree, Strategy and Commercial Engineering
Expected completion in 2026. Thesis: AI-Driven Industrialization of Customer Relations – Framework for relational scarcity and CLV segmentation in financial services.
Exchange Program, International Business
International Business exchange program.
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