I am a results-driven customer service and sales professional with more than three years of experience supporting clients, meeting sales targets, and building strong customer relationships in fast-paced environments.
I am transitioning into a Virtual Assistant role, where I can apply my communication, organization, time management, and multitasking abilities to help busy professionals and growing businesses stay organized and productive.
My background includes assisting customers with financing applications, explaining products and services, processing payments, managing records, resolving concerns, and maintaining positive client experiences.
I am proficient with Google Workspace, Microsoft 365, Notion, project-management platforms, communication tools, CRM software, and content-creation tools. I am also comfortable using AI tools such as ChatGPT and Grammarly to support efficient work.
I have experience teaching English to young learners in online and offline settings, creating engaging lessons, monitoring progress, and providing personalized feedback. This has strengthened my adaptability, patience, and written and verbal communication skills.
I have a dedicated home workspace, reliable fiber internet with mobile backup, and availability for full-time work across US, UK, and Australian time zones.
Assisted clients in a fast-paced retail environment, managed inventory, processed payments, maintained accurate records, and resolved customer concerns efficiently.
Worked toward sales targets while building positive customer relationships through clear communication, problem-solving, teamwork, and strong product knowledge.
Assisted customers with financing-service applications by explaining available loan and installment options and guiding them through the application process.
Promoted financial products, consistently worked toward sales targets, developed customer relationships, and delivered high-quality customer service.
Taught English to young learners through online and offline classes, covering speaking, reading, listening, vocabulary, grammar, and pronunciation.
Created engaging lessons, provided personalized guidance and corrections, monitored student progress, and encouraged learners to build confidence using English.
Bachelor of Science, Criminology
Graduated with a Bachelor of Science in Criminology. Dean's Lister in 2021 and 2022.
Bachelor of Accountancy and Business Management, Accountancy and Business Management
Graduated with honors. Received a Special Service Award for Student Council involvement and recognition for Outstanding Research.
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