I am a product leader with extensive experience building and scaling customer-facing platforms, mobile products, and financial services experiences. I specialize in translating partner and merchant needs into high-impact product strategies, roadmaps, and self-service capabilities.
I have led 0-to-1 platform development at PayPal, creating unified partner experiences that improved activation, reduced operational friction, and enabled internal teams to deliver capabilities faster. My work combines customer research, data analysis, cross-functional alignment, and execution at scale.
I have managed global merchant products serving millions of users, including funds management and mobile experiences across more than 100 countries and 20 languages. I focus on measurable outcomes such as conversion, activation, completion time, customer satisfaction, and adoption.
Earlier in my career, I launched new e-commerce verticals, led platform rebuilds, and developed logistics operations that improved delivery performance and reduced customer service demand. I also bring experience in personnel administration, financial operations, audit improvement, and investment management.
I hold an MBA from Duke University's Fuqua School of Business with concentrations in Product Management and Strategy, as well as a bachelor's degree in International Business Administration. I am authorized to work for any U.S. employer and am fluent in English and a native Spanish speaker.
