I am an accomplished customer service representative and English teacher with extensive experience supporting clients, students, and teams in Vietnam, the Philippines, and the United Kingdom.
I specialize in managing customer interactions, resolving inquiries and complaints, documenting cases accurately, and maintaining up-to-date CRM records. I am comfortable handling high volumes of requests while maintaining professional service standards.
As an English teacher, I have planned engaging lessons, assessed learner progress, prepared students for IELTS and Cambridge examinations, and provided detailed feedback on grammar, pronunciation, spelling, and syntax.
I am a dependable, punctual, and adaptable team player with strong communication, organization, multitasking, and attention-to-detail skills. I value clear communication, active listening, and client-focused support.
My background also includes caregiving and administrative support, giving me a caring, practical approach to assisting people and coordinating day-to-day tasks. I am motivated to contribute my customer service, communication, and documentation skills in a professional environment.
