Operations, Processes and Customer Success Specialist

I lead the Promotion and Information Department, driving strategic enrollment growth and maintaining increases of approximately 30% to 50% depending on the academic period. I also oversee service quality and compliance with internal processes for internal and external audiences.

I developed the department's operational foundation, including the operations manual, role descriptions, sales scripts, school presentation dynamics, and automated WhatsApp service workflows. I also negotiated strategic educational partnerships with organizations including SAREN and Wall Street English for Caracas and Valencia locations.

I coordinated promotion and information activities, supporting enrollment growth initiatives and ensuring organized service processes across the department. I contributed to the implementation and monitoring of communication, sales, and customer service procedures.

I worked with internal teams and institutional stakeholders to improve service quality, operational coordination, and the effectiveness of outreach activities.

I supported the Promotion and Information Department with administrative coordination, customer service, and communication activities. I assisted with the organization of information, processes, and materials used for prospective student outreach.

I contributed to maintaining an efficient and collaborative service environment while supporting the department's operational and enrollment-related goals.

I provided remote multi-industry copywriting, web content consulting, and technical manual localization services. I created and managed social media and digital ecosystem content for more than five companies, adapting brand voice to improve relevance and engagement.

I analyzed website content architecture, developed proposals to improve user experience and institutional messaging, and translated technical manuals for clinical laboratory equipment and web platforms between Spanish and English. I also conducted editorial reviews of graphic pieces to align visual design with campaign messaging.

I worked remotely for four years auditing data and complex legal documentation with high precision. I performed more than 100 online audit processes related to healthcare benefits, validating the technical and legal consistency of invoices, records, and supporting documents.

I analyzed sensitive information, including legal claims and technical-scientific committee records, preserving file integrity for state audit processes. I also digitized and classified high-volume document workflows to improve traceability and institutional response efficiency.

I delivered a three-month remote consulting and training project for a Miami Dade College instructor. The training focused on the effective use of Google Workspace and Zoom under quality, punctuality, and virtual support standards.

I provided practical guidance and ongoing support to help the client use collaboration and communication tools efficiently in an educational environment.

I provided commercial and regional logistics support, coordinating executive agendas and communications for strategic regions including Ecuador and Mexico. I managed national and international travel, accommodations, and institutional event logistics for the Venezuela staff.

I prepared budgets, maintained databases and confidential files, supported marketing and client meetings, and coordinated general service providers. I also contributed to occupational health program administration and ensured operational support aligned with human resources policies.

Bachelor's degree in Advertising.

Studies in advertising and communications management.

Training in professional announcing and voice-over.

Training in leadership and organizational coaching.