Operations & Service Leader

Led daily route service operations for 12 Route Service Representatives supporting more than 300 customer accounts. Maintained route coverage, dependable customer support, and consistent service execution.

Directed staffing, scheduling, coaching, and employee development. Managed retention, contract renewal, and service recovery activities while resolving customer escalations.

Partnered with production, office administration, and leadership teams to improve operational coordination, efficiency, and service quality.

Supervised Route Service Representatives across assigned routes and coordinated daily priorities and operational needs.

Supported employee onboarding, coaching, and field development to strengthen readiness and performance. Collaborated with production and office teams on route growth, customer retention, and contract renewals.

Managed an assigned service route and developed strong customer relationships through dependable and responsive service.

Achieved customer retention and renewal goals while identifying opportunities for additional products and services.

Maintained clean, safe, and operational school buildings and grounds. Supported facility upkeep and readiness for daily school operations.

Assisted with event setup and ensured spaces were prepared to meet operational and safety needs.

Interpreted blueprints and completed welding and fabrication work according to specifications.

Followed established safety procedures while supporting production quality and project requirements.

Performed welding operations in accordance with production standards and project requirements.

Maintained adherence to established procedures, quality expectations, and workplace safety practices.

Associate Degree in Structural Welding. Training included MIG, TIG, and Stick welding in 2G, 3G, and 4G positions.

High School Diploma.