I am a Customer Success and Operations Specialist with experience in customer service, sales support, operations, customer data management, and CRM/ERP systems. I enjoy helping customers navigate services, resolving issues promptly, and maintaining accurate records across the customer lifecycle.
I have worked in customer-facing roles across education, fashion retail, logistics, healthcare, and corporate sales. These experiences have strengthened my ability to understand customer needs, provide clear consultations, manage transactions, and coordinate effectively with internal teams.
In my current sales specialist role, I manage corporate customer inquiries, quotations, orders, delivery coordination, payment documentation, and accounts receivable follow-up. I contribute to strong commercial results through careful follow-up, accurate data management, and timely problem resolution.
I also have hands-on operational experience as the founder and manager of a dance studio. I built and operated the business, managed schedules and facilities, advised customers, and developed a loyal customer base through a high re-registration rate.
I am seeking a Customer Success opportunity where I can apply my communication, problem-solving, operational coordination, and data management skills. I am particularly interested in developing my career in SaaS, supply chains, and sustainability-focused customer success.
Advised and recruited students for English courses through individual and group consultations. Identified prospective students through online and offline channels and provided course recommendations based on their needs.
Connected with more than 30 interested students and consulted 100% of contacted prospects, contributing to increased course enrollment.
Supported customers and managed sales and inventory activities across the store and warehouse. Assisted more than 200 online customers each week with product information and service requests.
Performed periodic inventory checks and maintained accurate import, export, and stock records. Coordinated with the sales team to maintain product availability and reduce inventory discrepancies.
Supported the identification and development of customers with international shipping requirements. Gathered market information, contacted prospective clients, and assisted with quotations for sea and air freight services.
Built a list of more than 40 potential clients, provided consultation support, and monitored order-processing progress to improve customer service.
Welcomed and guided customers throughout examination and treatment processes, explaining services, procedures, payment options, and related requirements. Processed high volumes of payments, invoices, refunds, cancellations, and insurance procedures accurately and in compliance with policies.
Responded to inquiries and complaints, coordinated with relevant departments to resolve issues, and followed up on outstanding payments with the Accounting team. Maintained a customer satisfaction rate above 95% while handling more than 100 transactions per day.
Manage inquiries and requests from major corporate accounts, coordinating with internal teams to deliver timely and accurate solutions. Maintain customer information, quotations, orders, and follow-up activities in CRM and ERP systems.
Coordinate order processing, delivery, and payment documentation with Sales, Warehouse, and Accounting teams. Monitor order statuses and accounts receivable, follow up on pending payments, and support issue resolution.
Achieved an 87% quotation success rate and a 70% order acceptance rate, contributing approximately VND 200 million in monthly revenue through order closing and follow-up.
Established and operated a dance studio business from concept through implementation, developing a business model for training-space rentals. Directly advised and sold services to an average of approximately 30 customers per week, including five regular weekly customers.
Managed daily operations, including training schedules, space utilization, facility quality, and customer experience. Achieved a 70% re-registration rate for individual renters and 100% for regular renters while maintaining average monthly revenue of VND 15–20 million.
Bachelor's, International Business Administration
GPA: 3.22.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
