I am a senior administration, operations, finance, and customer service professional with extensive experience across Tunisia, the UAE, and Libya. I hold a Bachelor's Degree in Communication Sciences and have worked in multinational environments serving diverse customers, teams, suppliers, and stakeholders.
I currently manage administrative and financial operations, including office administration, records, procurement, vendor coordination, contracts, HR administration, accounts payable and receivable, expense control, and financial reporting. I am organized, detail-oriented, and committed to maintaining efficient workflows and regulatory compliance.
My background includes operations management in catering, where I supervised multi-site activities, inventory, procurement, staffing, vendor billing, cost efficiency, client standards, and team performance. I am comfortable monitoring operational KPIs and taking practical action to improve service quality and profitability.
I also have substantial customer service leadership experience in call center and front-desk environments. I have supervised agents, handled escalated complaints, coached teams, monitored performance, and implemented service strategies focused on customer satisfaction.
Earlier in my career, I supported construction, real estate, and community-management operations in the UAE as a document controller, compliance officer, fit-out coordinator, and executive administrator. I bring strong document-control, reporting, stakeholder communication, bilingual translation, and coordination skills.
Manage office operations, administrative staff, company records, documentation, procurement, vendor relationships, meetings, schedules, internal communications, contracts, insurance, licenses, and compliance requirements.
Oversee HR administration, accounts payable and receivable, financial reporting, expense monitoring, cost control, financial advice, and the development of administrative and financial policies.
Supervised catering activities across nine client sites for the National Oil Well Drilling and Maintenance Company. Coordinated with site supervisors, suppliers, and teams to ensure operational continuity and client satisfaction.
Monitored food, disposable, and cleaning-supply inventory; managed procurement and manpower transfers; reviewed vendor bills; controlled costs and waste; analyzed financial reports; and coached staff to resolve performance and interpersonal issues.
Led daily front- and back-desk customer service activities and responded to customer inquiries, concerns, complaints, and service issues.
Planned customer service strategies and provided training, coaching, and development support to customer service team members.
Monitored and supervised census team activities, verified the completion and accuracy of survey forms, and ensured data-collection standards were followed.
Conducted field quantitative analysis, maintained data integrity, coached field staff in citizen interactions, acted as a liaison with management, and submitted regular progress reports.
Supervised customer service agents, monitored daily operations, evaluated team performance, and provided regular performance-related feedback.
Delivered coaching and corrective actions where needed, investigated customer complaints, developed service strategies, and prepared reports using operational data.
Supported BrandAlley customers with website technical issues, order validation, refunds for missing, incorrect, or damaged products, and billing-related complaints.
Coordinated with warehouses and couriers to track delayed deliveries and provided advice and solutions to improve customer satisfaction.
Handled customer calls and email inquiries through the Carrefour customer space, including technical support for online order validation.
Processed refunds, investigated billing concerns, coordinated with stores and delivery companies, and assisted customers with delivery tracking and order issues.
Inspected community properties to ensure compliance with Dubai Sports City and Dubai Municipality regulations for home modification works. Reported violations, supported residents, and led inspections related to cleanliness, safety, infrastructure, and community appearance.
Managed project document control and archiving in accordance with operating procedures. Coordinated documentation with internal departments and government entities, including Dubai Municipality, Dubai Development Authority, RERA, RTA, Dubai Land Department, Dubai Police, and Civil Defense; also translated documents between Arabic and English.
Created databases and work procedures to improve access to operational information and support timely decision-making. Established required forms to organize administrative work.
Coordinated delivery of vehicles, materials, machinery, and manpower to project sites; handled worker issues with HR and Accounts; issued progress reports; and monitored project costs for operations management and company ownership.
Maintained project documents in compliance with company standards and ISO requirements. Controlled the issuance of drawings, specifications, and procedures according to latest revisions from engineers and clients.
Coordinated with Engineering, Procurement, and Production departments to provide required drawings, specifications, and materials to the workshop. Prepared daily and weekly man-hour reports to monitor production and project progress.
Managed daily customer service activities while working toward speed, efficiency, sales, and quality performance targets.
Resolved product and service complaints, identified upselling opportunities, and explained telecommunications and internet service features, offers, and options to customers.
Bachelor Degree, Communication Sciences
Bachelor's Degree in Sciences of Communication.
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