I am a remote Customer Service Representative and Live Chat Support Specialist with more than two years of experience supporting customers through chat, email, and internal systems.
I handle customer inquiries, account concerns, payment-related requests, transaction verification, and issue resolution with professionalism and attention to detail.
I am experienced in managing high volumes of customer conversations, including 100+ conversations per day, while maintaining a positive and reliable customer experience.
I use tools such as Zendesk, Google Workspace, Microsoft Office, and Excel to document interactions, maintain records, and support efficient workflows.
I also have experience promoting online platforms through Facebook posts and direct messaging, responding to prospective-user inquiries, and providing accurate platform information.
I am seeking remote customer support, live chat support, email support, and virtual assistant opportunities where I can provide friendly, efficient, and dependable service.
Processed and verified payments accurately while following compliance procedures. Reviewed transactions and maintained accurate records with strong attention to detail.
Supported payment- and account-related customer concerns and helped ensure reliable transaction handling.
Managed more than 100 customer conversations daily, resolving concerns efficiently and escalating complex issues when needed.
Provided professional assistance with account, gameplay, and promotional inquiries while maintaining a positive customer experience.
Promoted the platform through Facebook posts and direct messaging to increase user engagement.
Responded promptly to prospective-user inquiries and provided accurate information about the platform.
STEM Strand Graduate, STEM
Completed the STEM strand program.
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