Business Operations and Customer Support Professional

I lead a team of approximately 15 people, assign responsibilities, monitor progress, and follow up on outstanding work. I manage calendars and scheduling for two clients, maintain 96% schedule accuracy, organise inboxes and correspondence, prepare meetings, record minutes, track actions, and coordinate travel and accommodation.

I handle customer tickets and approximately 10 VoIP calls daily in Zendesk, as well as email and social-media messages. I log each enquiry and next step in Salesforce, clarify requirements, provide client updates, support B2B enquiries through sales discussions, and contributed to a 20% sales increase over three months by improving enquiry tracking and response routines.

I prepare reports in Google Docs, track sales and accounting figures in Google Sheets and Excel, research companies and suppliers, compare quotations, and manage confidential client information. I also provide practical IT support, resolve routine technical issues, and help clients improve administrative workflows.

Managed a fleet of 81 vehicles, including buses, Hilux vehicles, staff cars, and large trucks, as well as three forklifts. Led 26 drivers and 10 cleaners across three buildings and approximately two acres of facilities.

Coordinated vehicle servicing, repairs, maintenance schedules, mechanics, contractors, vendors, fleet approvals, procurement requests, and new-vehicle purchasing decisions. Reduced vehicle-maintenance expenditure by approximately 15% through supplier negotiation, insurance-related coordination, quotation comparison, and expenditure monitoring.

Arranged travel, accommodation, hospitality, and logistics for visiting executives and international engineers, working with German, American, and other multinational colleagues.

Supported hardware, software, networks, office technology, and user-access requirements. Diagnosed system and connectivity issues, restored staff access, and provided practical technical guidance to users.

Supported server setup, maintenance, upgrades, and deployment. Helped deploy and maintain access-control and security systems, including systems at Akwa Ibom International Airport.

Prepared technical documentation, reports, spreadsheets, and presentations while handling confidential client information.

Evaluate AI responses against established guidelines for quality and accuracy.

Perform text evaluation, image segmentation, and object-labelling tasks for AI data projects.

Completed AI training and evaluation tasks involving text and multimodal content review.

Reviewed AI-related data against project guidelines and quality requirements.

Performed annotation and labelling work for AI and machine-learning projects.

Contributed to data preparation activities requiring accurate categorisation and review.

Completed a Bachelor of Science in Computer Science. Project: Smart City Security: IoT Focus.