I am a customer service and travel support professional with more than six years of experience serving customers across contact-center environments.
I specialize in answering customer questions, resolving requests, and delivering support through phone, email, chat, text, social media, and face-to-face interactions.
My travel-industry background includes airline and travel agency accounts, with training in Sabre, Amadeus, GDS, IATA, and TICO-related processes.
I have progressed beyond frontline customer service into Subject Matter Expert, supervisory, workforce management, and Quality Assurance Analyst responsibilities.
I bring strong product knowledge, active listening, communication, technical literacy, and customer service skills to every interaction.
I hold a Bachelor of Science in Mechanical Engineering from Visayas State University and am seeking opportunities where I can contribute my travel counseling, customer support, quality, and operational experience.
I provided customer service support by answering customer questions and handling requests across customer interactions.
I also served as a Subject Matter Expert for four months, a Supervisor for six months, and supported Workforce Management for six months.
I worked as a Customer Service Representative supporting an airline account. I handled customer inquiries and service requests while providing clear, accurate, and customer-focused assistance.
I worked as an agent for six months and as a Subject Matter Expert for ten months. I received Sabre and Amadeus training for travel-related support.
I worked as a Travel Counselor supporting a travel agency account and assisting customers with travel-related inquiries and service needs.
I served as an agent for eight months, a Subject Matter Expert for eight months, and a Quality Assurance Analyst for eight months. I was trained in Sabre and supported quality-focused customer service operations.
Bachelor of Science, Mechanical Engineering
Bachelor of Science in Mechanical Engineering.
Senior High School, STEM
Completed STEM senior high school program.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
