Director National Mortgage Home Loans
I direct a mortgage sales team and advise purchase and refinance borrowers nationwide in partnership with Realtor teams. I coach loan officers using call-control guides, scorecards, document-collection playbooks, and buydown training.
I manage FHA, VA, conventional, and non-QM files through underwriting and closing. My work includes AUS and DTI troubleshooting, bank-statement income analysis, appraisal reconsiderations, and mortgage guideline support.
I run lead campaigns through BONZO and Salesforce, write compliance-aware SMS and email outreach for cash-out refinance and VA IRRRL campaigns, and oversee team follow-up and appointment booking.