I’m a Customer Support and Sales professional with hands-on experience supporting customers throughout the entire sales cycle, from identifying needs and providing personalized assistance to closing sales and delivering after-sales support.My experience includes handling customer inquiries, complaints, follow-ups, and problem-solving through in-person, phone, WhatsApp, and social media channels. I have developed strong skills in consultative selling, negotiation, customer relationship building, and digital communication.I also have experience with:• Customer service and after-sales support• Customer needs assessment and issue resolution• Sales negotiation and closing• Social media management and content creation• Digital communication and business operations• Technical troubleshooting and customer assistanceI’m currently looking for a remote Customer Support, Customer Service, or Customer Experience opportunity where I can contribute my communication, problem-solving, sales, and digital skills while continuing to grow professionally in an international environment.English: B2 | Spanish: Native
Supported customers in person by identifying their needs, offering personalized product assistance, and converting inquiries into sales opportunities.
Handled cash register operations and commercial transactions. Diagnosed and repaired hardware issues in mobile devices while delivering customer service and after-sales support.
Managed the sales process from customer needs identification through negotiation, closing, and post-sale follow-up. Responded to inquiries, complaints, and after-sales requests through WhatsApp, social media, and phone.
Installed, configured, and programmed CCTV systems, ensuring reliable operation and integration across different environments.
Managed daily operations for an independent clothing business, including customer communication, social media marketing, content creation, and product selection.
Oversaw inventory management, packaging, shipping logistics, and stock availability to meet customer demand.
Higher Technical Degree, Game Art and Animation
Higher Technical Degree in Game Art and Animation.
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