Customer Support Representative

I am an e-commerce entrepreneur with hands-on experience operating online marketplace stores and an independent e-commerce website.

I contributed to a business that generated approximately BRL 2 million in revenue, gaining practical exposure to online sales operations, product presentation, and the customer journey.

I understand the challenges faced by online sellers, including conversion, customer expectations, product discovery, and purchase decisions.

I have foundational knowledge of paid traffic and digital marketing, which helps me understand how customers arrive at and interact with online stores.

I am detail-oriented, adaptable, and comfortable learning new software, workflows, and remote work processes quickly.

I am seeking a remote Customer Support, Customer Experience, or E-commerce Support opportunity with a U.S.-based company.