Mathieu Roger Rochard
Mathieu Roger Rochard

Customer Support Specialist

Actively looking · Member since 14 Oct 2026
Location
Kenya
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Freelance
Experience level
Junior

About

Professional summary

I have always loved working to help and find solutions for people around me - whether in my previous job in psychiatry, through my work with the Social and Economical Committee assisting employees with administrative procedures and their rights, or in the non-profit sector with organizations like Utopia56 in France.
I consider myself reliable, creative, consistently positive, unflappable, and experienced. I am available and capable of finding solutions and fixing problems - even under pressure - to succeed in my work and learn new things all the time, which is very important to me. My diverse background - ranging from creative production to workers' rights advocacy and psychological support, as well as the fast-paced environment of a popular Paris bar - has shaped me into a unique and unconventional candidate, I am fully aware of this and embrace it, as it allows me to drive projects forward and energize teams with a positive, fresh perspective.
Throughout my career and my life, my goal has remained the same: to understand how to remove obstacles for the people around me, how to progress, and how to transform what might be a difficult period into a positive experience for everyone.
I am convinced that I can bring real added value to any company, even remotely from Nairobi or France. I possess an insatiable curiosity and a passion for people and for finding the best ways to help, I enjoy devising practical, logical solutions and am always eager to find new ways to contribute meaningfully to the team's success.
Fully available - whether by phone, email, or video conference - from Nairobi or France to assist and help in both French and English and fully committed to providing support without regard for strict working hours, as dedication is simply part of my nature. Based in Kenya, I operate on EAT, which aligns seamlessly with European working hours (only a 1–2 hour difference from CET). This ensures real-time collaboration, instant communication, and zero delays in project handoffs while also being in advance.

Notice period: Immediately

Skills

6 capabilities

Experience

Career history

Manager of Audiovisual Recordings & Archive of Filmed Consultations ASM13

I was in charge of recording all consultations between psychiatrists, therapists, psychanalysts, psychologists and patients.
Providing technical support (IT, visioconference, audiovisual, softwares) for all 1000+ employees.
Elected representative at the Social and Economical Committee and elected Secretary.
In charge of recording all meetings with management and typing all verbatims.

Education

Learning history

Chambre de Commerce et d'Industrie de l'Ain

Bachelor's Degree, English

CLCF

Diploma, Cinema (Film Edition and Director)

CEFPF

Diploma, Cinema (Movie Production)

CEEA

Diploma, Cinema (Screenwriting)

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