Office Operations Manager

Supported daily office and business operations through scheduling, correspondence, document management, administrative workflow coordination, and staff support. Assisted with staff training and supervision while reinforcing company policies, service standards, and performance expectations.

Prepared monthly and quarterly financial reports and maintained financial records, client account statements, and collection reports. Provided first-line support for hardware, software, and network issues, reviewed and submitted more than 10 electronic claims per day, and contributed to a 21% sales improvement through team coordination and strategic staff meetings.

Coordinated executive schedules, operational plans, task lists, workflows, and logistics to support daily business functions and project delivery. Served as a communication link between executives, internal teams, and external stakeholders to ensure timely information sharing and priority alignment.

Resolved scheduling conflicts, logistical issues, and resource needs. Used Microsoft Excel to organize and analyze operational data, prepare executive reports, streamline task tracking, improve sales-opportunity routing, and create inventory tracking spreadsheets. Process and spreadsheet improvements contributed to at least 18% in annual savings.

Managed administrative and client-service activities, including customer assessments, insurance coverage inquiries, billing support, claims processing, policy changes, payments, and customer account management. Maintained policy documentation, reimbursement records, payment tracking, and account information with attention to accuracy and compliance.

Expanded the client base through referrals, networking, and targeted outreach while building positive customer relationships. Achieved a 31% success rate in new customer acquisition and policy upgrades and consistently exceeded a monthly insurance sales quota of $20,000.

Managed front-desk operations, appointment scheduling, patient check-in and check-out, insurance verification, medical records requests, incoming calls, and patient inquiries. Communicated clinic services, policies, and procedures professionally to patients and visitors.

Troubleshot basic office equipment issues and coordinated with IT support for complex problems. Streamlined record-keeping processes to reduce administrative errors by 15% and supported collaborative use of REDCap software, contributing to a 25% reduction in average patient visit time.

Bachelor of Health Science with a minor in Multicultural Studies.