Senior Commercial Executive

Led B2B SaaS sales and new client acquisition for logistics and transport companies across Saudi Arabia in a fully remote role. Generated and qualified opportunities through outreach, lead generation, discovery meetings, and solution presentations.

Delivered live demonstrations of Transport Management System, Freight Management System, Warehouse Management System, and dock scheduling solutions. Managed the full sales cycle from prospecting and qualification through negotiation and closing, while coordinating customer onboarding and account development.

Drove commercial freight sales and managed customer relationships across sea, air, and land transportation. Developed new business, managed key accounts, prepared quotations, and supported service-contract opportunities.

Negotiated pricing structures and service-level agreements with corporate clients, including L&T, McDermott, and NPCC. Partnered with operations teams on end-to-end logistics execution, service quality, pricing, profit margins, and operational efficiency; also developed relationships with SCN, GLA, and JCtrans networks.

Conducted outbound calls to prospects and existing customers, identified customer needs, pitched products and services, and closed sales through upselling and cross-selling. Generated leads, delivered product demonstrations, and prepared customized quotations.

Monitored agent performance, call quality, sales activity, and KPIs. Coached sales representatives, analyzed QA scores, prepared performance observations for management, maintained CRM records, and performed market research.

Handled inbound customer calls, resolved inquiries, identified customer needs, and closed sales through upselling and cross-selling. Managed daily team performance, call activity, lead quality, conversion rates, and KPIs.

Prepared sales reports and performance analyses for management. Recruited, trained, coached, and supported sales team members while contributing to sales strategy, lead-generation initiatives, task delegation, and performance improvement.