I am a Management Engineer and Program Manager with a decade of experience in telecommunications, specializing in FTTH network delivery operations, capacity planning, and service delivery management.
I lead national delivery operations by aligning cross-functional teams, vendors, and stakeholders to scale network infrastructure efficiently and meet demanding SLA targets.
I use KPI monitoring, data analysis, and process improvement methods to identify workflow bottlenecks and improve time-to-activation across complex delivery operations.
My technical background includes FTTH network design, incident management, asset management, and operational documentation. I have worked with GIS, CAD, network monitoring, and CRM tools to support end-to-end network operations.
I am experienced in coordinating technical teams, mentoring operational staff, and standardizing incident-resolution processes. I am open to remote opportunities with US and global organizations.
Lead national FTTH delivery operations and capacity planning, coordinating cross-functional internal teams and external vendors to scale network infrastructure efficiently.
Monitor operational KPIs and delivery workflows, implementing process improvements to reduce time-to-activation bottlenecks. Manage strategic stakeholder communications and end-to-end service delivery against SLA targets.
Monitored and managed nationwide FTTH network incidents, supporting high network availability and rapid troubleshooting through Zabbix and internal monitoring systems.
Oversaw asset management, maintenance tracking, and technical documentation for large-scale telecommunications networks. Mentored operational team members and helped standardize incident-resolution protocols.
Designed and engineered FTTH network topologies and routing plans using PNI, QGIS, GISFO, and AutoCAD.
Produced technical documentation and managed design variants for infrastructure constraints. Improved network-planning processes and maintained data accuracy between engineering designs and field execution.
Created detailed FTTH network designs for Flash Fiber projects, including technical documentation and As-Built drawings.
Verified the integrity of network documentation and coordinated with field teams to resolve layout discrepancies.
Supervised steward coordination and crowd-management activities for large-scale events, supporting effective scheduling and safety procedures.
Managed access-control processes and resolved on-site operational issues to maintain a smooth event flow.
Bachelor's Degree, Management Engineering
Bachelor's Degree in Management Engineering completed in Rome.
ISIPM-Base Certification, Project Management
Project Management certification issued by the Italian Institute of Project Management.
Advanced English Certification, English Language
Advanced English certification completed through Solent University in Southampton and Trinity College London.
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