Senior Administrative Manager and Personal Assistant

Provided senior administrative, HR, and operational support across construction, manufacturing, infrastructure, and leisure businesses over 25+ years. Managed employee onboarding, contracts, role changes, payroll updates, offboarding, offer letters, addendums, employee records, leave, sickness, and confidential documentation.

Supported directors with diary management, meetings, correspondence, appointments, business travel, accommodation, transport, and itineraries. Coordinated payroll, contractor invoices, expenses, approvals, reports, quotations, tender paperwork, Statements of Work, change orders, signatures, and audit-ready compliance records.

Planned company events and offsites, coordinated venues and vendors, improved workflows, and introduced automation to reduce manual data entry and errors. Recruited, trained, and supported staff while maintaining strong relationships with employees, contractors, suppliers, clients, and local authorities.

Processed road adoption and legal and technical documentation in a remote working environment. Liaised with local authorities and external organisations to progress documentation accurately and efficiently.

Maintained complete, accessible, and audit-ready records while supporting compliance and document-control requirements.

Managed patient reception, check-ins, appointment scheduling, patient records, medical documentation, repeat prescriptions, referrals, and medical forms in a busy healthcare setting.

Handled patient enquiries and busy telephone systems while maintaining GDPR, confidentiality, and data-protection standards. Led, trained, and supported administration and reception teams, alongside office administration, correspondence, and stock control.

Owned and operated busy hospitality businesses, managing recruitment, training, staff leadership, suppliers, budgets, cash flow, and customer relationships.

Developed strong communication, people-management, decision-making, and conflict-resolution skills in fast-paced, high-pressure environments.