Senior HR & Organizational Development Manager

I oversee global HR operations for full-time employees and contractors, ensuring consistent, efficient, and compliant people processes across regions. I lead the Administration and Talent Acquisition teams and support their continuous performance improvement.

I drive workforce planning, strategic hiring, employer branding, onboarding, organizational development, culture, engagement, and performance management initiatives. I work closely with senior leadership to align HR policies, structures, and systems with business growth objectives.

I developed and executed HR strategies aligned with business goals, improving workforce planning, organizational agility, and operational efficiency across international markets. I advised senior leadership on organizational design, succession planning, and workforce analytics.

I led HRIS implementation and optimization, automated HR workflows, and improved data accuracy for stronger decision-making. I also managed engagement, recognition, retention, recruitment, performance review, feedback, development planning, and performance-linked bonus initiatives.

I implemented recruitment strategy and managed hiring activities including job posting, resume screening, reference checks, applicant communication, and employee policy guidance. I addressed employee relations matters and explained employment policies, benefits, schedules, responsibilities, and opportunities to employees and applicants.

I scaled freelance recruitment for four global teams and hired more than 200 contractors per year. I co-developed an ATS and onboarding system that automated 70% of manual processes and saved HR teams more than 15 hours per week.

I served as an HR Manager within Captivate, supporting its subsidiaries Loc Pros and Mawared HR. I contributed to the development and execution of HR operations, talent acquisition, people management, and organizational development activities.

I supported scalable people practices across business units, helping align HR processes with organizational requirements and growth objectives.

I recruited more than 50 localization specialists across five countries and achieved 100% of hiring targets for niche roles. I managed candidate assessment processes, shared test feedback, and communicated with applicants throughout recruitment.

I monitored vendor performance and improved vendor assessment criteria, contributing to an increase in QA test pass rates from 60% to 85%.

I trained more than 1,000 students in business and soft skills through over 30 sessions. Post-session surveys indicated that 85% of participants improved their confidence.

I prepared session plans with supervisors, organized practical games and activities, handled school and council issues when needed, and submitted daily progress reports to ensure smooth delivery.

Master of Business Administration degree focused on Business Administration.

Bachelor's degree in Accounting from the Faculty of Commerce.