Key Account & Inside Sales Leader

Over-achieved an INR 16 Lakh monthly revenue target for high-ticket cruise sales and received performance incentives, a trophy, and a certificate for results. Converted inbound and outbound enquiries into confirmed cruise bookings through consultative, needs-based selling.

Closed premium B2C and B2B travel packages using customised itineraries and quotations, including regular travel-agent enquiries. Managed leads and follow-ups in Zoho CRM, increased booking value through cabin upgrades and add-ons, and supported forecasting, pipeline reviews, price benchmarking, offer planning, payment follow-up, and repeat-customer retention.

Consistently exceeded the target of 15 admissions per month through face-to-face and phone counselling with students and parents. Received incentives, a trophy, and a certificate for performance.

Ran outbound calling campaigns to improve admission-test attendance and registration ratios, converting walk-ins and test-takers into enrolments by resolving parental concerns. Generated leads through school and coaching partnerships, seminars, events, and scholarship-test promotions while managing fee negotiation, payment collection, referrals, applicant data, and enrolment MIS.

Led, mentored, and managed a 20-member patient advisory and sales team, over-achieving a monthly team revenue target of INR 1 Crore. Monitored call volumes and conversion metrics, conducted call audits and performance reviews, and improved lead-to-consultation conversion, QA scores, and team performance.

Standardised call scripts and follow-up protocols to improve first-call resolution and reduce handling time. Created MIS dashboards for leadership, partnered with clinical, centre-management, and digital-marketing teams on lead routing and patient journeys, and managed target allocation, incentives, hiring, onboarding, training, forecasting, escalations, and patient-data compliance.

Master of Business Administration in Finance.

Bachelor of Commerce degree.