HR Services Lead

Lead HR service performance, quality and consistency, developing people policies and improving HR processes following organisational change. Lead a policy and compliance project in response to new legislation, reviewing existing practices and implementing required changes.

Manage HR reporting, absence data, engagement surveys and sentiment analysis to provide insight for stakeholders and support action plans. Coordinate company town halls for more than 600 colleagues, lead colleague recognition activity, and provide leadership and coaching to internal communications and Executive Assistant support.

Supported the HR Director and Digital Lead with operational, people and change-related activity. Coordinated aspects of a significant acquisition programme affecting more than 150 employees, ensuring information, actions and stakeholder activity were effectively managed.

Managed Executive Assistants and Business Support Administrators through direction, coaching and development planning. Produced reports, presentations, communications and guidance, coordinated recurring projects with senior leaders, and improved administrative processes and systems.

Led a team of 25 across multiple departments, overseeing performance, engagement, employee administration, customer service and operational delivery. Supported recruitment, workforce forecasting, onboarding, training, payroll data checking and the maintenance of effective internal processes.

Achieved a 93% increase in retail turnover in 2022 and a further 65% increase in 2023 while reducing damages and returns by 40%. Introduced company values, an appraisal scheme and enhanced employee benefits, and implemented technology and process improvements to increase efficiency.

Provided executive support through diary management, reporting, correspondence, meeting coordination and liaison with staff, suppliers and clients. Managed inbound and outbound customer communications and maintained customer information in the CRM system.

During the pandemic, assumed sole responsibility for customer service, credit control and the online ordering system while working remotely. Reduced historical customer debt by 70% through proforma arrangements and payment plans, while retaining customer relationships.

Coordinated logistics meetings with coaches, specialists and senior management, and managed daily administration for sports science data using an online athlete management system.

Analysed GPS data in Excel to produce stakeholder reports, monitored the physical development of more than 110 players, and mentored a Master's internship programme for 10 students.

Delivered strength and conditioning support for academy players, including individual programme design, training sessions, hydration testing, wellness monitoring and maturation monitoring.

Performed load monitoring through GPS and heart-rate analysis, coordinated sport science support for the academy, and mentored students in the Master's programme.

Master of Science in Sport and Exercise Science, awarded Merit.

Bachelor of Science in Sports Science for Performance Coaching, awarded First Class Honours. Recipient of the Health and Wellbeing Sports Science for Performance Coaching Prize and Silver Hallam Award.

Sports Massage Practitioner qualification, awarded Merit.