Legal & Compliance Operations Manager

Direct legal and compliance operations for a global network of independent-contractor virtual assistants serving U.S. and international clients. Draft, review, and negotiate MSAs, independent contractor agreements, NDAs, and statements of work to preserve contractor status and limit liability.

Develop and implement policies covering data protection, worker classification, acceptable use, and arbitration. Manage KYC/AML onboarding requirements, insurance certificates, and the global insurance portfolio, including renewals and claims coordination.

Conduct quarterly internal audits and risk assessments aligned with GDPR, ISO 27001 controls, and SOC 2 readiness. Monitor employment-classification and privacy developments across EMEA, APAC, and the Americas, and partner with HR, IT, Accounting, and Operations to embed compliance controls into services and technology deployments.

Drafted and negotiated contracts for virtual assistants, clients, and suppliers, reducing average contract turnaround time by 25%. Performed KYC/AML checks and maintained a contract database with no missed renewal dates.

Led vendor selection and renegotiations that delivered a 15% annual spend reduction. Supported international tax and employment-classification compliance for non-U.S. contractors and coordinated contractual dispute resolution and risk-mitigation guidance with leadership, Finance, and Client Services.

Drafted comprehensive legal responses and conducted extensive legal research to identify applicable laws, precedents, and supporting arguments. Negotiated and prepared contracts across multiple industries while ensuring legal accuracy and compliance.

Prepared professional legal correspondence and responses for more than 800 cases. Provided legal support through detailed analysis, documentation, and case-related communication.

Assisted attorneys with drafting and reviewing legal documents, including complaints, summonses, and interrogatories. Conducted client interviews and collected information needed to prepare detailed case files for legal review.

Managed billing, invoicing, and administrative activities to support efficient law-firm operations. Maintained organized documentation and assisted with day-to-day legal case management.

Responded to customer inquiries through phone, email, and chat channels, providing timely and comprehensive support. Resolved complaints and service issues professionally to promote customer satisfaction.

Processed orders, returns, and exchanges accurately and provided product information and recommendations. Maintained customer records and order data in CRM systems.

Master of Laws in Judicial Law.

Bachelor of Laws in Private Law.