Chief of Staff and Strategic Operations Leader

Serve as the operational right hand to leadership, directing strategic planning, regulatory compliance, budget allocation, and facility operations. Lead cross-functional healthcare and administrative teams of approximately 40 staff through operational cadences, onboarding standards, training frameworks, and performance metrics.

Manage case reviews, quality assurance audits, staffing allocations, policy documentation, and accreditation initiatives. Coordinate billing, accounts receivable, and accounts payable workflows with Medicare, NCDHHS, and private insurers while mentoring professional staff on documentation, authorization, and compliance practices.

Led global strategic initiatives for Red Hat's Financial Services Industry organization, aligning Product, Marketing, Sales, and Regional Operations with executive priorities. Directly supported the Global VP of Financial Services and managed a portfolio of strategic initiatives across the leadership team.

Created scalable sales enablement, positioning, onboarding, and learning programs for global teams. Orchestrated executive QBRs, governed FSI Center of Excellence and partner-ecosystem knowledge assets, and established an internationally scalable FSI Sales Boot Camp model.

Drove process optimization and operational rigor across EMEA business workflows to improve execution velocity and platform usability. Led business systems optimization initiatives aligned with enterprise standards.

Designed and delivered training programs, system documentation, and change-management frameworks to improve adoption of new platform features. Managed project lifecycles from business case selection through delivery and post-launch governance.

Acted as a strategic liaison among executive leadership, business operations, and partner ecosystems to align EMEA go-to-market priorities with global strategy.

Improved collaboration channels between operational and commercial stakeholders and coordinated cross-regional initiatives against EMEA business targets.

Partnered with executive leadership, Engineering, Product Management, and Marketing to align business planning with program-delivery milestones. Supported the operationalization of Red Hat's multi-product strategy.

Developed change-management protocols, integrated customer-validation feedback and release-readiness workflows, and governed business rules, transaction guidelines, and policy documentation for legacy systems and technical roadmaps.

Co-founded and scaled a digital community platform from inception to more than 10,000 members. Built community engagement, strategic brand partnerships, local business relationships, and network growth initiatives.

Developed editorial and digital content strategies, led community outreach, and curated localized guides supporting expat integration in the Munich area.

Managed global operations and service delivery for the Cisco Technical Knowledge Library, providing proprietary intellectual property to enterprise and service-provider customers. Served as project lead and subject matter expert for the quarterly Global Delivery Advisory Board.

Authored technical collateral and training materials, conducted customer and partner QBRs with senior executives, and led UAT, beta-release planning, customer onboarding, demos, and virtual training sessions.

Managed enterprise sales for datacenter automation and performance-management solutions supporting mission-critical SAP, Oracle, and custom environments. Developed account-specific automation strategies in coordination with Cisco account managers, Tidal overlays, and datacenter sales specialists.

Delivered technical solution presentations, qualified sales opportunities, and communicated business value propositions to enterprise decision-makers.

Bachelor of Arts in Communication with a concentration in Public Relations.