Business Operations Leader | Systems Implementation & Workflow Automation

I provide independent business operations consulting, systems implementation, workflow automation, and subject-matter expertise through project-based and remote advisory engagements.

I translate complex business needs into scalable workflows, reporting structures, and practical operating processes.

Working remotely, I led operational transformation for a startup with approximately $600K in revenue, coordinating 6–10 internationally distributed consultants and partnering with founder leadership on priorities, delivery, reporting, and organizational structure.

I evaluated Salesforce, selected and implemented Zoho One across core functions, reduced monthly platform costs from approximately $900 to $400, and developed more than 30 Zoho and Zapier automations. I also established SOPs, financial and management reporting, budgeting, HR processes, data management, access controls, training, and cross-functional workflows that supported 3–4% average monthly growth.

I directed a $15M regional B2B distribution operation with 40 employees and three warehouses totaling approximately 80,000 square feet. My responsibilities included production, inventory, transportation, customer service, staffing, budgeting, and capital expenditures.

I expanded DMSi Agility ERP usage for integrated production and delivery planning, automated reporting, performance metrics, and digital workforce scheduling. I redesigned routes and transportation processes, reducing driver labor and fuel costs by approximately $100K in the first year and UPS costs by 5%. I also standardized warehouse and production workflows, SOPs, training, and responsibilities, helping improve employee retention by 33%.

I led 75–125 employees in a 500,000-square-foot, 24/7 manufacturing facility producing approximately 250,000 pounds per shift. My team consistently led the facility's four production teams in monthly finished-goods output.

I substantially reduced turnover from an approximately 300% annualized rate through engagement, cross-training, clearer expectations, and accountability. I also led the elimination of approximately one million pounds of accumulated scrap and strengthened material flow and safety practices, contributing to three years with zero OSHA-reportable incidents on the team.

I remotely managed projects and people operations for an international technology startup with more than 60 globally distributed contributors. I directly led six Junior Project Managers in an Agile environment.

I used Jira, Slack, Google Workspace, Figma, and Microsoft Azure to support delivery and collaboration. I implemented Zoho People as the HRIS and developed standardized workflows, SOPs, onboarding and offboarding processes, access controls, automated labor reporting, and an internship recruiting pipeline.

I directed operations and logistics for a $25M manufacturer across two facilities totaling approximately 150,000 square feet and 30 employees. I oversaw production, warehousing, distribution, purchasing, inventory, and workforce operations.

I reduced annual freight costs by approximately $80K by replacing freight brokers and 3PL reliance with direct carrier agreements and implementing Freightview for daily LTL and palletized shipments. I maintained minimum 35% product margins through supplier evaluation, international sourcing, workload balancing, and workstation studies, while improving workforce flexibility through cross-training and Sage 100 inventory controls.

I standardized food-and-beverage inventory across multiple outlets by leading a property-wide review and developing a master inventory system. This reduced unnecessary product variation and enabled inventory sharing between outlets.

I introduced and led implementation of AccuBar, establishing barcode-based beverage tracking that improved inventory visibility, accountability, accuracy, and shrinkage control.

I managed remote business and financial administration for two medical offices. My work included bookkeeping, accounts payable and receivable, purchasing, coordination with onsite managers, and records management.

I supported accounting, tax, and legal professionals by maintaining organized operational and financial records.

I managed inventory and product movement for a fuel distributor storing approximately 1.1 million gallons of bulk fuels and oils.

I coordinated on-demand commercial deliveries for gas station and railway customers while supporting warehouse and distribution operations.