Senior Talent Acquisition Partner

Manage escalations and serve as a point of contact for U.S. immigration sponsorship processes, ensuring accurate documentation and compliance.

Lead end-to-end labor market testing and recruitment exercises across the continental United States, managing more than 20 requisitions monthly from associate to executive level. Source, screen, and interview more than 20 candidates weekly.

Partner with recruitment coordinators, legal teams, immigration lawyers, recruiting partners, and stakeholders to meet recruitment and documentation timelines. Maintain SharePoint sites and reporting mailboxes, facilitate training sessions, and drive automation-based process improvements.

Investigated more than 1,200 credit card accounts with fraud claims to minimize bank losses using approved research strategies.

Managed account representments and resolved discrepancies for reported fraud claims in compliance with PCI DSS guidelines, regulations, and GAAP.

Resolved more than 3,500 credit card customer inquiries annually while maintaining a 96% first-call resolution rate and compliance with PCI DSS and regulatory requirements.

Consistently ranked in the top 10% for customer satisfaction, achieving a 4.7/5.0 CSAT score and 98% quality assurance compliance.

Conducted training sessions focused on communication performance improvement areas and supported effective improvement strategies with quality, operations, and management teams.

Reviewed specialist performance quarterly and collaborated with learning and development teams to align learning strategies and materials with organizational policies.

Bachelor of Arts in Broadcasting.