Heidi Miller
Heidi Miller

Customer Service and Operations Support Professional

Actively looking · Member since 23 Oct 2026
Location
Rossburg, United States
Desired salary
Unspecified
Work preference
Remote Only / Full Time
Experience level
Mid

About

Professional summary

I am a dependable customer-focused professional with experience in retail operations, customer service, cash handling, team coordination, and quality assurance. I am known for maintaining organized workflows and helping customers feel supported in fast-paced environments.

I have held leadership responsibilities as an Assistant Manager, Key Holder, Line Lead, Grinder Lead, and QA team member. I am comfortable supporting daily operations, answering calls and customer questions, resolving concerns, assigning work, and helping teams stay on track.

I bring strong communication, attention to detail, time management, conflict resolution, and organizational skills. I am experienced with cash reconciliation, refunds, sales-floor organization, production documentation, and monitoring workflow and product quality.

I am seeking a remote position and am motivated to transition into work-from-home employment. While I am new to remote work, I am reliable, adaptable, quick to learn, and willing to complete training to succeed in a new role.

I am a detailed and attentive listener who does not hesitate to ask questions or research what needs to be done. I would value the opportunity to join a supportive team where I can contribute my positive attitude, strong work ethic, and commitment to excellent service.

Skills

13 capabilities

Experience

Career history

Assistant Manager Dollar General

Supported daily store operations, customer service, and team coordination in a fast-paced retail environment. Answered customer questions, provided helpful feedback, and handled incoming phone calls.

Processed cash transactions and other financial instruments, reconciled money, issued refunds, and maintained an organized sales floor. Helped lead store tasks, coordinate shift coverage, manage day-to-day operations, and hold coworkers accountable for actions and decisions.

Line Lead / Grinder Lead / QA Kings Command Foods, LLC

Led production-line tasks and assigned team members to roles where they could work most effectively. Completed paperwork and monitored production flow to help keep lines running efficiently.

Mixed ingredients accurately and supported steady product output to avoid line delays. Checked product quality, followed process requirements, and completed required quality assurance documentation.

Key Holder Dollar General

Opened and closed the store while supporting customer service and daily retail operations. Assisted with cash handling, store organization, and routine shift responsibilities.

Helped maintain a smooth shopping experience by supporting staff, responding to customer needs, and keeping store operations organized.

Education

Learning history

Ansonia High School

High School Diploma

High school diploma earned in Ansonia, Ohio.

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.

Jobs Talent AI Tools Salaries
Menu