I am an organised, detail-focused operations and project coordination professional with over three years of experience across property, serviced accommodation, food, and hospitality businesses.
I coordinate contractors, suppliers, stakeholders, schedules, compliance documentation, and day-to-day operational activities across multiple sites. I am comfortable managing competing deadlines and resolving issues efficiently.
In property operations, I have managed maintenance coordination, compliance registers, void-to-occupancy processes, inspections, contractor instruction, and quality checks. I also maintain accurate operational and financial records.
In hospitality operations, I have coordinated procurement and delivery schedules across more than 10 retail outlets, helping reduce supply delays by 20%. I have experience with invoice approvals, accounts payable, budget tracking, cost reconciliation, and performance reporting.
I have led teams in fast-paced environments and work effectively with clients, occupiers, suppliers, contractors, and senior stakeholders. I hold a BSc in International Business and am currently completing the Google Project Management Certificate.
I am seeking project coordination and operations roles where I can apply my stakeholder management, scheduling, compliance, reporting, and process improvement experience.
Coordinated contractor access and scheduling across Broadgate Estate, a major central London mixed-use estate, while working to strict compliance deadlines.
Acted as a liaison between occupiers, property managers, and internal teams, handling operational queries and compliance correspondence. Tracked and followed up on tenant compliance documentation across multiple occupiers and maintained accurate records against regulatory deadlines.
Managed day-to-day coordination for a residential serviced accommodation portfolio, ensuring properties were operationally ready, compliant, maintained, and prepared for occupancy. Maintained compliance registers covering gas safety, EICR, EPC, and smoke and carbon monoxide detection requirements.
Coordinated reactive and planned maintenance, sourced and instructed contractors, supervised works through to quality-checked completion, and managed the void-to-occupancy process including inspections, move-ins, move-outs, and stakeholder communications.
Processed invoices, tracked costs against budgets, and maintained financial and operational records. Negotiated a long-term direct booking partnership with a national insurance provider, removing 15% OTA commission and creating a reliable corporate booking stream.
Coordinated procurement, supplier relationships, and delivery scheduling across more than 10 London retail outlets. Improved operational processes and reduced supply delays by 20%.
Managed invoice approvals, accounts payable, cost reconciliation, and financial record keeping. Tracked operational costs and produced regular budget and performance reports for senior stakeholders.
Led a team of seven in a high-volume environment, overseeing daily schedules, task allocation, and operational delivery.
Lead inclusive pastoral and activity programmes for young people aged 15 to 17 at the annual London and South East Summer School.
Contributed to a successful local council grant application and video submission that secured full funding for attendees.
BSc, International Business
Bachelor of Science in International Business, awarded with 2:1 honours. Modules included Project Management, Operations Management, International Marketing, and Cross-Cultural Management.
A Levels, Business, Geography, Sociology
Completed A Levels in Business, Geography, and Sociology.
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