I am a crypto user and self-directed trader with five years of hands-on experience buying, holding, and trading cryptocurrencies since 2021. I am seeking a remote Customer Support or Operations role with a cryptocurrency exchange or crypto company.
I understand the customer experience of exchange platforms firsthand, including account setup, verification, deposits, withdrawals, swaps, order types, fees, wallet transfers, and transaction checks. I have used Coinbase and other major exchanges throughout changing market conditions.
I use technical analysis daily to read candlestick patterns, trend structure, support and resistance, and common indicators. I trade Bitcoin, Ethereum, and altcoins while following stock-market volatility and news-driven price movements.
I apply disciplined risk management through position sizing, planned exits, stop-loss discipline, drawdown control, and limits on capital at risk. I maintain portfolio tracking practices and understand the importance of clear, accurate information when helping users navigate financial platforms.
I also designed an MVP concept for a self-custody crypto wallet, including user journeys for onboarding, portfolio management, swaps, activity history, and dApp discovery. This project strengthened my understanding of non-custodial security, user-held keys, biometric access, and seed-phrase safety.
I am comfortable explaining common platform workflows and troubleshooting account issues through help flows. I bring a customer-first perspective, operational awareness, and practical crypto knowledge to remote support and operations work.
