AI Enablement and Adoption Leader

Focused on Amazon Connect and contact-center migration initiatives within Customer Experience Engineering.

Previously held Success & Enablement Strategy Manager, Manager, Builders, and Engineering Manager roles at Caylent. Led GenAI skills development, companywide Claude enablement, internal-tool discovery, adoption analytics, onboarding, mentoring, engineering management, and client delivery.

Led Infrastructure Engineering, Data Center Operations, and Network Engineering for a fully remote hosting company. Recruited five team members and oversaw more than $1 million in server and network hardware purchases.

Improved documentation and operating processes supporting security, service quality, and coordination across global data centers.

Led infrastructure and DevOps services supporting web, email, and file-transfer services for more than 15,000 organizations. Led a cloud migration that improved reliability to more than 99.99% uptime.

Improved user-focused IT practices, cross-site coordination, monitoring, procurement, vendor management, and collaboration through Microsoft 365 and Teams.

Led technology operations for a remote-first organization with employees in 12 countries and coordinated an international team of technology officers.

Introduced collaboration practices using Trello, Slack, voice, and video tools. Used Tableau presentations to provide executives with operational and strategic insights.

Managed infrastructure, vendors, and staff development for game-development operations. Coordinated the migration of approximately 2,000 users to Sony global directory and email services.

Reduced network-circuit spending by more than 20%, saving approximately $500,000 while increasing performance. Built source-code and art-asset management tools and developed automation and monitoring for production services.

Supported systems administration and production infrastructure for game-development teams.

Contributed to infrastructure operations, source-code and asset-management tooling, automation, and service monitoring.

Provided essential IT services for a game studio developing multiple PlayStation titles.

Supported the technology needs of studio operations and game-development teams.

I established Caylent’s Builders team in 2023. As it became a standing team, I brought structure, reporting, and cross-functional coordination to internal initiatives and operating practices.
Partnered with business and technical stakeholders to clarify workflow challenges, gather requirements, and prioritize internal productivity initiatives.
• GenAI Practitioner: Developed and coordinated the learning path, including ten self-paced modules and an assessment, and coordinated the badge launch in June 2025.

Lead success and enablement strategy for Caylent’s Builders initiatives, connecting business stakeholders, technical teams, and end users to support adoption of AI and internal productivity tools. My work spans use-case discovery, requirements gathering, learning programs, rollout communications, and adoption reporting.
• Claude enablement: Led a companywide, persona-based enablement plan; launched a hub of role-specific guides and examples; and coordinated a phased rollout with leaders and technical partners using videos, assessments, and live sessions. Contributed to the early enablement approach for Caylent’s Anthropic Consulting & Engineering practice.
• Business analysis: Gathered requirements and translated workflow challenges across HR, Finance, CX, Sales, PreSales, and delivery into prioritized Builders initiatives.
• Adoption measurement: Built analytics dashboards and reporting and worked with executive stakeholders to define useful measures of internal-tool adoption.
• People development: Developed and evolved Service Delivery onboarding, reaching nearly 1,000 hires. Co-created Caylent’s mentorship program.
• Certification programs: Revamped Caylent's bounty program and integrated it with payroll to support continuous learning.

Managed engineers and delivery teams across AWS cloud architecture, application development, and infrastructure engagements, combining client communication with coaching, prioritization, and escalation management.
• Supported delivery teams on eight engagements spanning application development, graph-team infrastructure, environment automation, CloudFront migration, migration and disaster recovery, and AWS Control Tower foundations and remediation.
• Helped keep client work organized, priorities clear, and stakeholder communication constructive while supporting sustainable workloads. One customer engagement earned 10/10 customer scores for pod performance, communication, and prioritization in June and July 2022.
• Developed engineers through regular 1:1s, goal setting, mentoring, and performance guidance.
• Managed the engineering bench and supported learning opportunities, staffing readiness, technical interviews, and proposal reviews.
• Launched the Welcome to Service Delivery onboarding orientations in June 2022 and directly onboarded dozens of new employees.
• Contributed to Skills Tracker improvements, including the v2 launch in February 2023, and bench-process automation.