Food Quality Assurance Technician Career Path Guide

A Food Quality Assurance Technician plays a vital role in ensuring that food products meet safety, quality, and regulatory standards from production through distribution. By performing rigorous testing, monitoring manufacturing processes, and documenting results, they help maintain compliance and uphold consumer confidence in food safety.

6%

growth rate

$52,500

median salary

remote-friendly

πŸ“ˆ Market Demand

Low
High
High

The demand for Food Quality Assurance Technicians remains high due to increasing global food safety regulations, consumer awareness, and expanding food manufacturing sectors. The rise in processed and imported foods continues to drive the need for rigorous testing and compliance, positioning this role as critical in maintaining public health standards and industry growth.

πŸ‡ΊπŸ‡Έ Annual Salary (US, USD)

40,000β€”65,000
Median: $52,500
Entry-Level
$43,750
Mid-Level
$52,500
Senior-Level
$61,250

Top 10% of earners in this field can expect salaries starting from $65,000+ per year, especially with specialized skills in high-demand areas.

Core Functions of the Food Quality Assurance Technician Role

Food Quality Assurance Technicians are frontline professionals responsible for assessing the quality and safety of food products at various stages of production. Their work is critical in preventing contamination, ensuring labeling accuracy, and verifying adherence to governmental regulations such as those enforced by the FDA and USDA. Their inspections and tests might include physical evaluations like texture and color, chemical analyses for pH and contaminants, and microbiological testing for pathogens.

These technicians operate closely with production teams to help identify potential problems early in the food manufacturing process. They maintain meticulous records that not only demonstrate compliance but also provide insights to improve product quality and operational efficiency. By detecting deviations or flaws quickly, they minimize risks of food recalls, reduce waste, and protect public health.

Their expertise ensures that packaged and processed foods meet both internal company standards and external legislative requirements. They collaborate with quality engineers, regulatory specialists, and facility managers to implement preventive controls and corrective actions. Food Quality Assurance Technicians often find themselves interpreting complex data and adapting testing protocols as new products or technologies emerge in the food industry, requiring a continual commitment to learning and accuracy.

The scope of this role extends into maintaining environmental hygiene within food preparation areas, verifying sanitation procedures, and sometimes verifying supplier compliance. With food being an essential and highly regulated sector worldwide, technicians must adapt to different country regulations and cultural preferences while applying universal principles of quality and safety.

The role requires attention to detail, adherence to standard operating procedures, strong problem-solving skills, and a solid foundation in food science and microbiology. The hands-on nature of the job means working directly on the production floor, frequently collaborating across departments to foster a culture of quality and safety throughout the food supply chain.

Key Responsibilities

  • Conducting regular inspections and audits of food products throughout the manufacturing process to ensure they meet quality and safety standards.
  • Performing physical, chemical, and microbiological tests on raw materials, in-process samples, and finished goods using laboratory equipment.
  • Documenting test results accurately and preparing detailed reports for management, regulatory bodies, and quality teams.
  • Monitoring manufacturing processes to identify deviations from established quality control standards and initiating corrective actions as needed.
  • Verifying sanitation and hygiene practices within production facilities to prevent contamination and ensure compliance with food safety regulations.
  • Coordinating with suppliers to audit and verify that raw materials meet specified quality criteria.
  • Assisting in the development and implementation of quality control procedures and protocols tailored to specific products and production lines.
  • Maintaining laboratory equipment calibration and proper inventory of testing reagents and supplies.
  • Updating quality assurance documentation to reflect changes in regulations or internal standards.
  • Training production staff on quality control procedures and food safety practices.
  • Ensuring all food products are properly labeled according to regulatory and company requirements.
  • Investigating quality incidents and product complaints to identify root causes and recommend preventive measures.
  • Participating in internal and external food safety audits, including third-party certifications such as HACCP, ISO 22000, or SQF.
  • Collaborating with cross-functional teams including R&D, production, and regulatory affairs to support new product development and launch.
  • Maintaining awareness of emerging food safety issues, testing technologies, and regulatory updates that impact quality assurance processes.

Work Setting

Food Quality Assurance Technicians typically work in food production facilities such as factories, processing plants, and packaging facilities. The environment is often temperature-controlled to meet food safety standards, but it can include exposure to loud machinery, chemicals, and wet or cold conditions. Technicians spend much of their day on their feet, moving between laboratory testing areas and the production floor to collect samples and monitor processes. Strict sanitation protocols and the use of personal protective equipment (PPE) such as hairnets, gloves, and lab coats are mandatory to maintain hygiene and prevent product contamination. Depending on the company, shifts can vary and might include nights or weekends to cover continuous production cycles. Collaboration with other departments requires clear communication and adaptability in a fast-paced, regulated environment.

Tech Stack

  • pH meters
  • Spectrophotometers
  • Chromatography equipment (HPLC, GC)
  • Microscopes (light and electron)
  • Incubators for microbial cultures
  • Moisture analyzers
  • Thermometers and temperature loggers
  • Metal detection systems
  • Food texture analyzers
  • Sanitation monitoring systems
  • Lab information management systems (LIMS)
  • Microplate readers
  • Digital scales and balances
  • Data logging and analysis software (Excel, Minitab)
  • Barcode scanners
  • Calibration tools
  • Statistical process control software
  • Quality management systems (QMS) platforms
  • Personal protective equipment (PPE)
  • Audit and inspection checklist apps

Skills and Qualifications

Education Level

Education requirements for Food Quality Assurance Technicians generally include at least a high school diploma or equivalent, but many employers prefer candidates with postsecondary training or an associate degree in food science, microbiology, chemistry, or quality assurance. Coursework typically includes subjects like food safety, microbiology, chemistry, and quality control principles. Some technicians enter the field after completing specialized certificate programs focusing on HACCP (Hazard Analysis Critical Control Point) or Good Manufacturing Practices (GMP). Practical laboratory experience through internships or apprenticeships significantly enhances job readiness. In many cases, hands-on skills and demonstrated competency with testing techniques are as valued as formal education. Continuous education may be necessary to stay current with evolving food safety regulations and quality standards. Advanced roles or progression into supervisory positions might require a bachelor's degree in food science or related fields.

Tech Skills

  • Food safety testing
  • Microbiological analysis
  • Chemical analysis methods
  • Understanding HACCP protocols
  • Good Manufacturing Practices (GMP) compliance
  • Use of laboratory instrumentation (spectrophotometers, microscopes)
  • Sample collection and handling
  • Statistical process control
  • Data entry and documentation
  • Calibrating lab equipment
  • Regulatory compliance knowledge
  • Root cause analysis
  • Quality control procedure development
  • Laboratory information management systems (LIMS)
  • Metal detection operation
  • Sanitation and hygiene monitoring
  • Packaging inspection
  • Audit preparedness
  • Risk assessment
  • Inventory management of laboratory chemicals and supplies

Soft Abilities

  • Attention to detail
  • Analytical thinking
  • Effective communication
  • Problem-solving
  • Team collaboration
  • Time management
  • Adaptability
  • Critical observation
  • Organizational skills
  • Integrity and ethics

Path to Food Quality Assurance Technician

Embarking on a career as a Food Quality Assurance Technician involves a combination of education, practical experience, and developing strong technical and soft skills. Beginning with obtaining a high school diploma or equivalent is essential. Prospective technicians often pursue postsecondary education, such as an associate degree or certificate program in food science, microbiology, chemistry, or quality assurance. These programs equip students with foundational knowledge about food safety standards, testing methodologies, and documentation practices.

Gaining practical experience is a key component. Many candidates seek internships or entry-level roles in food manufacturing or laboratory settings where they can learn about sample collection, use of analytical equipment, and quality control protocols firsthand. This hands-on experience also helps build familiarity with safety regulations and operational workflows.

Certification can enhance employability and professional credibility. Popular accreditations include HACCP certification, ServSafe for food safety, and ISO 22000 familiarity. These demonstrate a strong commitment to industry standards and an understanding of risk management principles.

Developing proficiency with laboratory instruments and software used for data logging and quality management follows. Strong documentation skills and the ability to interpret test results accurately are crucial for reporting and decision-making purposes.

As candidates become more experienced, they may undertake additional training to specialize in microbiological testing, chemical analysis, or process audits. Networking with quality assurance professionals and staying updated on industry trends through continuous education ensures career advancement opportunities. Adopting a meticulous approach, high ethical standards, and effective communication throughout the process fosters success.

Ultimately, transitioning from entry-level roles to mid-level and senior technician positions combines technical expertise with leadership skills, preparing professionals for expanded responsibilities or supervisory roles in food quality management.

Required Education

Educational paths toward becoming a Food Quality Assurance Technician typically start at the secondary education level with a high school diploma focusing on science subjects. Post-secondary education options include associate degrees or certificates in food science, quality assurance, microbiology, or related disciplines offered by community colleges, technical schools, and universities.

Associate degree programs often cover microbiology, food chemistry, sanitation and hygiene, food laws and regulations, and laboratory techniques. These courses prepare students for the practical demands of the role by emphasizing hands-on laboratory work and quality monitoring protocols. Specialized short-term certificate programs concentrate on specific areas such as HACCP, GMP, and food safety management systems to impart essential knowledge quickly.

On-the-job training plays a significant role in developing proficiency. Many companies provide formal onboarding and continuous education programs to teach specific equipment operation, data systems, and company standards. The dynamic nature of food safety regulations means food quality assurance technicians must regularly update their knowledge through workshops, webinars, or advanced certification courses.

Continuing education may include obtaining certification from recognized bodies such as the International HACCP Alliance or the American Society for Quality (ASQ), which offer credentials like Certified Quality Improvement Associate (CQIA) or Food Safety Auditor certifications. These credentials enhance career prospects and expertise.

Additionally, participation in cross-disciplinary training involving supply chain management, food product development, or regulatory affairs broadens understanding of the food industry's complexities and supports technicians aiming for leadership roles.

Practical experience, combined with a solid educational foundation and ongoing training, fosters the development of meticulous, reliable technicians who can maintain product integrity and consumer safety across diverse food sectors.

Career Path Tiers

Junior Food Quality Assurance Technician

Experience: 0-2 years

At the junior level, technicians are primarily focused on learning company protocols, conducting basic inspections, and assisting senior staff with routine testing. Their responsibilities include sample collection, simple laboratory analyses, data entry, and observing safety procedures. They gain proficiency in using common tools and gradually take on more complex tasks under supervision. Strong mentorship supports their development in understanding regulatory requirements and quality control methods.

Mid-level Food Quality Assurance Technician

Experience: 2-5 years

Technicians at this stage manage a wider range of testing independently, interpret results, and contribute actively to compliance audits. They troubleshoot quality issues, recommend corrective actions, and may lead small projects to improve processes. Collaboration with cross-functional teams becomes more frequent, requiring strong communication skills. They also assist in training junior staff and update documentation to reflect changes in food safety policies.

Senior Food Quality Assurance Technician

Experience: 5+ years

Senior technicians take on leadership roles within quality assurance teams, overseeing comprehensive testing programs and ensuring consistent adherence to all safety and quality standards. They coordinate with regulatory agencies during inspections, generate detailed reports, and spearhead quality improvement initiatives. These professionals mentor junior technicians and often participate in strategic planning, risk assessment, and validation of new products or procedures.

Lead Food Quality Assurance Technician / Supervisor

Experience: 7+ years

Lead technicians or supervisors hold responsibility for managing the quality assurance team, setting department goals, and ensuring full compliance with industry regulations. They develop and implement quality standards, oversee audits, and communicate findings with upper management. This role involves budgeting for quality programs, coordinating with suppliers for quality assurance, and continuously monitoring emerging regulatory trends to adapt practices proactively.

Global Outlook

Food safety remains a universal concern, making the role of Food Quality Assurance Technicians critical worldwide. Countries with robust food manufacturing sectors such as the United States, Canada, Germany, Japan, and Australia offer abundant job opportunities due to stringent regulatory frameworks and high consumer expectations. Emerging markets in Asia, Latin America, and Africa are investing heavily in food safety infrastructure, creating growing demand for skilled technicians knowledgeable in international safety standards.

Multinational companies operating in the food industry increasingly require technicians who understand regional and global regulatory environments, including FDA regulations in the U.S., EFSA standards in the European Union, and Codex Alimentarius guidelines established by the FAO and WHO. Familiarity with these diverse standards enhances employability and offers mobility across markets.

International career paths often involve working with global supply chains, inspecting imported raw materials, and ensuring compliance in cross-border operations. Fluency in multiple languages and cultural sensitivity can be advantages when collaborating with suppliers and regulatory bodies worldwide.

Because foodborne illnesses can have transnational implications, professional roles are also expanding in government agencies, international organizations, and non-profits dedicated to food security and quality assurance. These settings provide interdisciplinary opportunities beyond traditional manufacturing environments.

Technological advancements in remote monitoring, blockchain for traceability, and advanced diagnostic tools increase the skill demands but also create specialized niches within the field. Those who continuously upgrade their knowledge and embrace digital innovations will find enhanced career growth prospects across continents.

Job Market Today

Role Challenges

A key challenge facing Food Quality Assurance Technicians is staying abreast of rapidly evolving food safety regulations and implementing regulatory updates across diverse products and geographic markets. Rising consumer demand for cleaner labels, allergen-free options, and transparency requires greater scrutiny and traceability throughout supply chains. Technicians must constantly adapt testing procedures to new ingredients and alternative food processing methods, which can complicate quality control efforts. Laboratory capacity constraints and variability in raw material quality further complicate testing accuracy and reliability. Maintaining consistent calibration and validation of tools while minimizing downtime in a fast-paced production environment adds operational pressure. Additionally, workforce shortages and the need for specialized training in emergent testing technology occasionally disrupt staffing stability. Economic factors and supply chain disruptions also affect quality assurance budgets and resource availability. Amid these hurdles, technicians must balance speed with accuracy to avoid product recalls that can damage brand reputation and consumer trust.

Growth Paths

The food industry's growing focus on safety, sustainability, and transparency fuels demand for quality assurance expertise. Increasing regulatory scrutiny and stricter import/export controls worldwide create abundant job openings not only in manufacturing but also within regulatory agencies, certification bodies, and consultancy services. Technological advancements in rapid testing, automation, and data analytics open avenues for technicians to specialize and move into roles involving digital quality control systems and risk management. The rise of alternative proteins, plant-based products, and functional foods generates new testing challenges and career pathways. Career growth into supervisory and managerial roles is common as technicians accumulate experience and certifications. Opportunities to work internationally or on multidisciplinary teams handling traceability, supplier audits, and sustainability reporting further broaden the professional landscape. Food recalls and safety incidents underscore the importance of preventative quality assurance, elevating the value of skilled technicians who can provide early detection and continuous improvement measures.

Industry Trends

Several trends shape the Food Quality Assurance Technician role today. Automation and AI-driven inspection tools are increasingly supplementing manual testing, improving speed and consistency. Blockchain technology is gaining traction for enhancing transparency and traceability across the supply chain, requiring technicians to understand digital data integration. Consumers are pressuring brands for ethical sourcing and clean labels, shifting quality focus from traditional safety tests to encompass sustainability and allergen management. The adoption of international food safety standards and certifications, such as SQF and BRCGS, continues to rise in response to globalization. Environmental monitoring within production environments is more rigorous than ever to combat microbial contamination and cross-contact allergens. Regulatory bodies worldwide are tightening tolerances for contaminants such as mycotoxins and pesticide residues, raising the bar for quality assurance. Continuous employee training and cross-functional collaboration with R&D and production have become standard practice to address novel product formulations and packaging innovations effectively.

A Day in the Life

Morning (9:00 AM - 12:00 PM)

Focus: Sample Collection and Initial Testing
  • Collecting raw material and in-process samples from production lines.
  • Performing initial physical inspections including sensory evaluations like color, texture, and odor.
  • Running preliminary chemical tests (pH, moisture content) and recording data.
  • Calibrating laboratory equipment to prepare for microbial testing.

Afternoon (12:00 PM - 3:00 PM)

Focus: Advanced Analysis and Documentation
  • Conducting detailed microbiological and chemical analyses using lab instruments.
  • Interpreting test results to detect potential safety or quality issues.
  • Documenting all findings accurately in quality management systems.
  • Communicating abnormal results to supervisors and recommending corrective actions.

Late Afternoon (3:00 PM - 5:30 PM)

Focus: Auditing and Process Monitoring
  • Performing sanitation and hygiene audits of production and storage areas.
  • Verifying packaging and labeling compliance.
  • Participating in cross-departmental meetings to discuss quality trends and improvements.
  • Updating standard operating procedures (SOPs) and preparing reports for regulators.

Work-Life Balance & Stress

Stress Level: Moderate

Balance Rating: Good

While Food Quality Assurance Technicians often operate under pressure to prevent costly product recalls or compliance violations, the role typically offers a stable work schedule with occasional shift work depending on facility operations. The balance is manageable for most, especially with supportive teamwork and clear communication. Challenges arise during peak production periods or audits where heightened vigilance is required. Effective time management and well-defined protocols help mitigate stress levels.

Skill Map

This map outlines the core competencies and areas for growth in this profession, showing how foundational skills lead to specialized expertise.

Foundational Skills

Essential knowledge and core competencies needed to perform basic quality assurance functions effectively.

  • Understanding Food Safety Principles
  • Basic Microbiological Testing
  • Chemical Analysis Techniques
  • Sample Collection and Handling
  • Laboratory Equipment Operation
  • Good Manufacturing Practices (GMP)
  • Data Recording and Documentation

Advanced Technical Skills

Skills to independently conduct complex tests and analyze quality data for problem-solving.

  • Hazard Analysis and Critical Control Points (HACCP)
  • Statistical Process Control (SPC)
  • Regulatory Compliance Interpretation
  • Microbial Identification and Enumeration
  • Chemical Residue Testing
  • Root Cause Analysis

Professional & Software Skills

Proficiency in quality management systems and interpersonal skills that support workplace success.

  • Quality Management Systems (QMS) Software
  • Lab Information Management Systems (LIMS)
  • Project Management
  • Cross-functional Communication
  • Audit Preparation and Execution
  • Training and Mentorship
  • Report Writing and Presentation

Pros & Cons for Food Quality Assurance Technician

βœ… Pros

  • Direct impact on public health and consumer safety.
  • Stable job prospects across diverse food manufacturing sectors.
  • Opportunities to specialize in microbiology, chemistry, or regulatory affairs.
  • Regular hands-on work that combines lab and field activities.
  • Increasing adoption of technology enhances job scope and interest.
  • Potential for global career mobility with knowledge of international standards.

❌ Cons

  • Work environment can be noisy, cold, or involve exposure to chemicals.
  • Pressure to meet strict deadlines during audits or recalls.
  • Repetitive testing and documentation tasks may feel monotonous over time.
  • Shift work or long hours may be required in 24/7 production plants.
  • Challenges in keeping up with rapidly changing regulations and standards.
  • Occasional high-stress situations when addressing product quality failures.

Common Mistakes of Beginners

  • Neglecting proper sample collection techniques, leading to inaccurate test results.
  • Failing to consistently calibrate or maintain laboratory equipment.
  • Poor documentation or incomplete recording of quality test data.
  • Underestimating the importance of cross-department communication.
  • Overlooking minor deviations which could escalate into major quality issues.
  • Ignoring updates in food safety regulations and standards.
  • Not following sanitation and hygiene protocols rigorously.
  • Lack of proactive problem-solving when anomalies are detected.

Contextual Advice

  • Develop a strong foundation in food science fundamentals before focusing on specialty areas.
  • Always double-check sample labeling and handling to ensure traceability.
  • Keep abreast of regulatory changes, especially for international food safety laws.
  • Invest time in mastering the operation and maintenance of laboratory instruments.
  • Document findings meticulously to provide clear, defensible quality records.
  • Build effective communication channels with production and supply chain teams.
  • Pursue relevant certifications like HACCP or SQF to enhance your qualifications.
  • Learn to balance speed with accuracy to avoid missing critical quality issues.

Examples and Case Studies

Implementing Rapid Microbial Testing at a Beverage Plant

A mid-sized beverage manufacturer sought to reduce downtime during quality inspections. By integrating rapid microbial testing methods with existing quality assurance protocols, technicians could detect microbial contamination within hours instead of days. This change significantly decreased product hold times and lowered the risk of recalls.

Key Takeaway: Adopting advanced testing technologies can optimize quality workflows and improve product release times without sacrificing safety.

Root Cause Analysis in a Bakery’s Gluten Contamination Incident

After a reported allergen complaint, a food quality assurance team conducted a comprehensive investigation into gluten contamination in a gluten-free product line. The technicians identified cross-contact events stemming from inadequate cleaning protocols between production runs and implemented corrective actions while retraining staff.

Key Takeaway: Detailed root cause analysis and thorough hygiene audits are essential in managing allergen risks and protecting consumers.

Standardizing Quality Procedures Across Multinational Operations

A global snack food company faced challenges maintaining consistent quality standards across plants in North America, Europe, and Asia. Experienced technicians led cross-plant collaboration initiatives to develop unified SOPs, align testing methods, and implement shared quality management software.

Key Takeaway: Harmonizing standards across global operations strengthens brand integrity and regulatory compliance.

Portfolio Tips

Building a compelling portfolio as a Food Quality Assurance Technician requires showcasing a blend of technical expertise, problem-solving acumen, and communication skills. Start by compiling detailed descriptions of projects or cases you have worked on, emphasizing your role in testing, identifying quality issues, and implementing corrective actions. Include example reports or summaries that highlight your ability to document findings clearly and analyze test data effectively.

Demonstrate proficiency with laboratory instruments and quality control software by detailing the specific technologies you've used and how they contributed to improving product safety or efficiency. Highlight any certifications obtained that reinforce your qualifications, such as HACCP or quality auditor courses.

Include quantitative results wherever possibleβ€”reduction in defect rates, improvements in testing turnaround time, or successful audit outcomesβ€”to provide tangible evidence of your contributions. Descriptions of cross-functional teamwork or training initiatives can also illustrate your collaboration and leadership potential.

If possible, incorporate visual aids like charts or workflow diagrams to showcase your analytical thinking and process optimizations without revealing proprietary information. Personal endorsements or letters from supervisors can add credibility.

Lastly, tailor your portfolio to the roles you're applying for by emphasizing compliance expertise, technological adeptness, or experience in particular food sectors such as dairy, meat, or beverages. Keeping the portfolio organized and easy to navigate will help recruiters quickly assess your fit for the position.

Job Outlook & Related Roles

Growth Rate: 6%
Status: Growing as fast as average
Source: U.S. Bureau of Labor Statistics

Related Roles

Frequently Asked Questions

What qualifications are required to become a Food Quality Assurance Technician?

Typically, a high school diploma is the minimum requirement but many employers prefer candidates with an associate degree or certification in food science, microbiology, or quality assurance. Hands-on experience through internships or laboratory work is highly valued. Additional certifications such as HACCP or GMP significantly enhance job prospects.

What are the key skills needed for this role?

Technical skills include proficiency in microbiological and chemical testing, knowledge of food safety regulations like HACCP, and ability to operate laboratory instruments. Soft skills such as attention to detail, analytical thinking, communication, and problem-solving are also essential for success.

Can this job be done remotely?

Food Quality Assurance Technician roles are generally not remote-friendly because they require on-site sample collection, hands-on testing, and facility inspections. However, some data analysis and reporting tasks can be done remotely when integrated with digital quality management systems.

What are common challenges in the job?

Challenges include maintaining accuracy under time constraints, adapting to evolving regulations, managing repetitive tasks, and working in environments that may be noisy or involve exposure to chemicals. Pressure during audits or product recalls is also a significant stress factor.

How can I advance my career in this field?

Advancement typically involves gaining specialized certifications, developing expertise in advanced testing methodologies, and acquiring leadership skills to manage quality assurance teams. Pursuing a bachelor's degree in food science or related fields can open opportunities for supervisory and regulatory roles.

What industries employ Food Quality Assurance Technicians besides food manufacturing?

Beyond food production plants, opportunities exist in government safety agencies, third-party certification bodies, research laboratories, suppliers of raw materials, and food retail companies that manage private label products.

Are there opportunities to work internationally as a Food Quality Assurance Technician?

Yes, technicians with knowledge of international food safety standards and language skills can find roles in multinational food companies, regulatory agencies, and international certification organizations. Understanding country-specific regulations is vital for success.

What are some beginner mistakes to avoid in this career?

Common mistakes include improper sample handling, inadequate equipment calibration, incomplete data documentation, and neglecting to stay current with regulatory updates. These errors can lead to inaccurate results and compliance issues.

How important is teamwork in this role?

Teamwork is crucial because technicians collaborate with production, R&D, regulatory, and supply chain teams. Effective communication ensures quality standards are understood and maintained throughout the food production process.

What is the typical career progression for a Food Quality Assurance Technician?

Entry-level technicians typically perform routine testing and inspections. With experience, they advance to mid-level roles conducting complex analyses and audits. Senior-level professionals lead quality assurance teams and develop strategic quality management initiatives.

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