Loan Specialist Career Path Guide

A Loan Specialist plays a crucial role in the financial sector by guiding clients through the loan process, assessing their creditworthiness, preparing documentation, and ensuring compliance with lending policies. They work closely with borrowers and financial institutions to facilitate loan approvals and manage ongoing loan services, bridging client needs with organizational lending capabilities.

7%

growth rate

$58,500

median salary

remote-friendly

πŸ“ˆ Market Demand

Low
High
High

The demand is currently high as financial institutions seek skilled professionals to manage an increasing volume of loan applications fueled by fluctuating interest rates, growing mortgage markets, and business financing needs. Advances in technology and a push for better customer experiences drive the need for specialists who can blend technical knowledge with service expertise.

πŸ‡ΊπŸ‡Έ Annual Salary (US, USD)

42,000β€”75,000
Median: $58,500
Entry-Level
$46,950
Mid-Level
$58,500
Senior-Level
$70,050

Top 10% of earners in this field can expect salaries starting from $75,000+ per year, especially with specialized skills in high-demand areas.

Core Functions of the Loan Specialist Role

Loan Specialists serve as vital intermediaries between financial institutions and borrowers. Their work involves evaluating financial information to determine loan eligibility, assisting clients in selecting suitable loan products, and facilitating the loan application process from initial inquiry to final approval. They must understand a wide array of loan products, including mortgages, personal loans, business loans, and refinancing options, to offer tailored advice that aligns with client goals and institutional regulations.

The role demands strong analytical skills to assess credit reports, income statements, and debt-to-income ratios effectively. Loan Specialists also ensure documentation meets regulatory compliance, including verification of borrower information and adherence to federal and state laws. Their expertise extends to explaining complex lending terms in clear, digestible language, which fosters client trust and satisfaction.

Beyond client interaction, Loan Specialists collaborate with underwriters, appraisers, and legal teams to maintain smooth loan processing workflows. In some organizations, they contribute to marketing efforts aimed at promoting lending products, addressing questions from potential borrowers, and following up on pending applications. As lenders increasingly adopt digital platforms, Loan Specialists are also expected to be proficient in loan origination software and digital communication tools, streamlining the application and approval process.

Their role can be demanding yet rewarding, as it blends financial acumen with customer service and regulatory compliance. This dynamic position requires staying abreast of evolving lending laws, economic conditions impacting loan availability, and emerging financial technologies that influence lending practices.

Key Responsibilities

  • Evaluate loan applications by reviewing financial documents, credit histories, and income information.
  • Advise clients on appropriate loan products that match their financial needs and repayment capabilities.
  • Guide borrowers through the loan application process, ensuring complete and accurate documentation.
  • Collaborate with underwriting teams to facilitate timely loan approvals and resolve discrepancies.
  • Explain loan terms, conditions, and repayment schedules clearly and effectively to clients.
  • Ensure all loan files comply with banking regulations, internal policies, and legal guidelines.
  • Maintain detailed records of client interactions, loan processing status, and documentation.
  • Conduct follow-ups with borrowers to provide updates, request missing information, or discuss loan modifications.
  • Assist in identifying financial products that meet customer needs and organizational goals.
  • Manage loan pipeline and prioritize tasks to meet deadlines and service level agreements.
  • Participate in training sessions to stay current on lending regulations and market trends.
  • Address client inquiries, concerns, and challenges related to loan approval and repayment.
  • Support marketing or outreach initiatives by educating prospects about loan options.
  • Use loan origination software and CRM tools to track application progress and generate reports.
  • Collaborate with credit bureaus and financial institutions to verify borrower data.

Work Setting

Loan Specialists typically work in office environments within banks, credit unions, mortgage companies, or financial service firms. Their day-to-day activities involve considerable computer use, telephone communication, and face-to-face client meetings. Many organizations now incorporate remote or hybrid options, though in-person presence is often valued for collaboration and client service. The role is generally structured with regular business hours but can vary depending on loan cycles, client demands, and organizational policies. Pressure can arise from tight deadlines on loan processing and compliance risks, making strong organizational skills essential. Frequent interaction with multiple departments requires Loan Specialists to be adaptable communicators and team players.

The environment is often fast-paced, especially in times of economic growth or high demand for loans. Technology plays a pivotal role, with specialists regularly using loan management systems, credit databases, and document verification tools. There is a mix of routine administrative tasks and complex problem-solving, creating a balance that keeps the job engaging. Ethical considerations and attention to detail are paramount, given the financial stakes involved in each transaction.

Tech Stack

  • Loan Origination Software (LOS) - Encompassing platforms like Ellie Mae’s Encompass, Calyx Point
  • Credit Reporting Tools - Experian, Equifax, TransUnion portals
  • Customer Relationship Management (CRM) software - Salesforce, HubSpot
  • Financial Analysis Software - Microsoft Excel (advanced features), Tableau for reporting
  • Document Management Systems - DocuSign, Adobe Acrobat Pro
  • Mortgage Calculators and Risk Assessment Tools
  • Compliance Software for Regulatory Checking - Finastra, ComplianceEase
  • Communication Platforms - Microsoft Teams, Zoom, Slack
  • Banking Software Suites - Fiserv, Jack Henry & Associates
  • Accounting Software Knowledge - QuickBooks, Sage
  • Digital Signature Platforms - DocuSign, HelloSign
  • Data Verification APIs and Identity Verification Tools
  • Task and Project Management Tools - Asana, Trello
  • Email Platforms - Outlook, Gmail
  • Cloud Storage and Collaboration - OneDrive, Google Drive, SharePoint
  • Loan Payment Processing Systems
  • Internal Knowledge Bases and Training Platforms

Skills and Qualifications

Education Level

Typically, becoming a Loan Specialist requires at minimum a high school diploma or GED; however, an associate degree or bachelor's degree in finance, economics, business administration, or a related field is strongly preferred by most employers. Higher education provides foundational knowledge in financial principles, loan products, and banking regulations. Specialized training through coursework on credit analysis, risk management, and loan documentation further enhances a candidate's qualifications. Many institutions offer certifications or professional development courses tailored to lending professionals, which help candidates gain a competitive edge.

Strong numerical aptitude and proficiency with financial software are critical, meaning education that hones analytical thinking and computer skills is advantageous. Practical experience through internships or entry-level roles in banking or finance can be equally important, sometimes substituting for formal credentials. Licensing requirements vary by region and loan type; for example, mortgage loan specialists or brokers often must secure specific state or national licenses, such as the Nationwide Mortgage Licensing System (NMLS) certification.

Continuous learning is essential due to evolving regulations and products, so Loan Specialists are expected to pursue ongoing education and refresher courses. Employers increasingly value candidates who complement formal education with relevant certifications and demonstrated familiarity with cutting-edge lending technologies.

Tech Skills

  • Credit analysis and risk assessment
  • Loan underwriting principles
  • Financial statement interpretation
  • Knowledge of lending regulations and compliance standards
  • Proficiency with loan origination software
  • Understanding of mortgage and consumer loan products
  • Advanced Microsoft Excel skills (formulas, pivot tables)
  • Document verification and fraud detection techniques
  • Familiarity with credit reporting agency systems
  • Use of digital signature and document management tools
  • Data entry accuracy and attention to detail
  • Customer relationship management (CRM) software usage
  • Basic accounting and bookkeeping
  • Handling loan repayment schedules and amortization calculations
  • Report generation and loan pipeline tracking

Soft Abilities

  • Strong communication skills
  • Empathy and customer service orientation
  • Attention to detail
  • Organizational and multitasking ability
  • Problem-solving mindset
  • Confidentiality and integrity
  • Time management
  • Adaptability to changing regulations
  • Collaboration and teamwork
  • Critical thinking

Path to Loan Specialist

Starting a career as a Loan Specialist typically begins with obtaining a relevant educational foundation, ideally a bachelor's degree in finance, business, or a closely related field. This foundation equips you with essential financial knowledge and analytical skills. After graduation, seek entry-level roles in banks, credit unions, mortgage companies, or financial service firms where you can learn loan processing basics and client service standards.

These entry positions, such as loan clerk or loan processor, provide valuable hands-on experience. As you become familiar with the loan lifecycle and regulatory requirements, pursue professional certifications like the Certified Mortgage Banker (CMB) or the Loan Officer Certification to enhance credibility and prospects. Attending workshops or online courses focusing on credit analysis, risk management, and compliance updates contributes to staying competitive.

Networking with financial industry professionals and joining relevant associations, such as the Mortgage Bankers Association, opens avenues for mentorship and career growth. Developing proficiency in loan origination software and customer management tools is crucial since technology increasingly drives lending workflows. When ready, apply for Loan Specialist roles emphasizing your blend of education, certifications, and practical experience.

Continuous learning remains important after securing a specialist role. Regulations, lending products, and technologies evolve, so engagement in ongoing professional development is key to advancement. With experience, you may transition into senior loan analyst positions, underwriting, or loan management roles, benefiting from a proven track record. Demonstrating exceptional customer service, analytical prowess, and compliance adherence lays the groundwork for a sustainable and rewarding career as a Loan Specialist.

Required Education

A structured educational pathway begins most effectively with an associate or bachelor's degree in finance, business administration, accounting, or economics. These academic programs cover fundamental concepts such as financial analysis, credit principles, banking operations, and regulatory environments. Many universities also offer specialized courses in lending and risk managementβ€”which are particularly beneficial for aspiring Loan Specialists.

Beyond formal degrees, specialized training programs play a vital role. Short courses and certifications focus on practical lending skills, including document preparation, loan product knowledge, and credit evaluation. Many professional bodies offer credentials tailored to loan professionals. For example, the Certified Mortgage Banker (CMB) designation is highly respected in residential lending, while the Accredited Asset Manager (AAM) or Certified Loan Analyst certifications suit commercial loan specialists.

Licensing requirements vary, especially in mortgage-related roles. The Nationwide Mortgage Licensing System (NMLS) requires candidates to complete pre-licensing education, pass a national exam, and meet state-specific criteria. This licensing process ensures adherence to ethical and legal standards. Additionally, continuous education to renew licenses or maintain certifications is mandatory, keeping professionals updated with changes in laws and market conditions.

On-the-job training is equally important, with many organizations providing structured programs that cover loan management software, compliance protocols, and customer interaction skills. Internships or apprenticeships with financial institutions enable newcomers to gain firsthand experience under supervision. Training in digital tools like loan origination systems and customer relationship management platforms is increasingly prioritized, preparing specialists to handle growing volumes of online applications efficiently.

Ultimately, a combination of formal education, industry certifications, licensing, and practical experience shapes a well-rounded loan specialist capable of navigating the complexities of modern lending environments.

Career Path Tiers

Junior Loan Specialist

Experience: 0-2 years

At the entry level, Junior Loan Specialists assist with basic loan processing tasks including gathering borrower documentation, inputting data into loan origination systems, and supporting senior staff with preliminary credit assessments. This role emphasizes learning regulatory standards, software usage, and customer communication techniques. Junior specialists often handle routine inquiries and support tasks that build foundational knowledge, gaining exposure to diverse loan products while honing attention to detail and compliance awareness.

Loan Specialist

Experience: 2-5 years

Loan Specialists in this tier carry greater responsibility for evaluating complete loan applications, advising clients on loan options, and managing the documentation process end-to-end. They actively assess creditworthiness, work directly with underwriters, and resolve more complex issues in client files. Stronger proficiency with lending regulations and software platforms is expected, alongside enhanced communication and problem-solving skills. They serve as key contacts for borrowers, ensuring a smooth, efficient loan workflow.

Senior Loan Specialist

Experience: 5-8 years

Senior Loan Specialists lead complex loan evaluations, often specializing in certain loan types such as commercial, mortgage, or personal loans. They mentor junior staff and contribute to process improvements within the lending department. With deep knowledge of regulatory frameworks and market developments, senior specialists also liaise with legal, compliance, and underwriting teams to manage challenging cases. This role requires excellent judgement, leadership capability, and expertise in optimizing loan solutions for clients.

Loan Manager / Lead Loan Specialist

Experience: 8+ years

Professionals at this level oversee loan specialist teams, ensuring departmental efficiency and regulatory compliance. Loan Managers strategize lending practices, collaborate with executive leadership, and design client outreach programs. They handle escalated cases, implement policy changes, and use data analytics to improve loan approval rates and customer satisfaction. Managers must balance leadership acumen with deep technical knowledge, continually adapting to market trends and technology advances to guide their teams toward organizational goals.

Global Outlook

The loan specialist profession offers diverse global opportunities, reflecting the critical role lending plays in financial systems worldwide. Markets in North America, Europe, and Asia show strong demand, driven by expanding middle classes, economic growth, and increasing financial inclusion efforts. In the United States and Canada, loan specialists are integral to banks, mortgage companies, and credit unions, with licensing and compliance standards that offer professional stability.

Within Europe, countries like the United Kingdom and Germany emphasize regulatory rigor, especially in mortgage lending and consumer loans, creating demand for specialists skilled in European Union lending guidelines. Emerging markets in Asia, particularly China, India, and Southeast Asia, are rapidly growing their financial sectors, increasing opportunities for specialists with knowledge of local banking practices and cross-border financing.

International banks and multinational financial corporations also seek loan specialists who can navigate diverse regulatory environments and cultural landscapes, emphasizing adaptability and multilingual communication skills. Remote roles have become more common, especially in servicing cross-border clients or supporting digital lending platforms, although local knowledge remains critical.

Additionally, global trends toward digital finance and fintech adoption open opportunities for professionals who combine traditional loan expertise with tech proficiency. Loan specialists fluent in digital tools, data analytics, and compliance technology are increasingly valuable as lenders expand into alternative credit assessment and automated underwriting worldwide.

Job Market Today

Role Challenges

Current challenges for Loan Specialists include navigating an increasingly complex regulatory landscape, with frequent updates to lending laws and compliance requirements. The rise of fintech companies presents both competition and a need to rapidly adapt to new digital platforms and automated underwriting tools. Economic uncertainty and fluctuating interest rates can create volatility in loan demand, posing difficulties in maintaining consistent workflows. Additionally, managing customer expectations during lengthy approval processes or loan restructurings requires significant interpersonal skill and patience. The risk of fraud and identity theft has heightened, mandating vigilance and proficiency in verification technologies.

Growth Paths

Growth opportunities arise from the expanding complexity of financial products and increasing consumer demand for personalized loan services. Loan specialists who develop expertise in specialized loan categories such as commercial real estate, small business financing, or green energy funding are prized. The integration of artificial intelligence and data analytics into lending practices creates openings for specialists to become skilled in predictive modeling and automated decision-making. Career advancement into supervisory or managerial roles is attainable through experience and continued education. The increasing focus on financial literacy and inclusion programs also offers chances to work in nonprofit sectors or community development finance institutions.

Industry Trends

Key trends shaping the loan specialist field include digitization of loan origination through cloud-based LOS platforms and mobile applications, reducing manual paperwork and speeding approvals. The use of big data and AI in credit risk assessment is transforming traditional underwriting, enabling more precise borrower evaluations. Regulatory frameworks are becoming more stringent globally, pushing for transparency and consumer protection. Environmentally-focused lending, such as green mortgages and sustainability-linked loans, is gaining traction. Remote work possibilities are growing, especially for roles supporting online lending portals. Integration with fintech disruptors and greater reliance on cybersecurity measures are now standard considerations.

A Day in the Life

Morning (9:00 AM - 12:00 PM)

Focus: Application Review and Client Interaction
  • Check emails for new loan applications and client inquiries.
  • Review submitted loan documents for completeness and accuracy.
  • Conduct initial credit checks using credit bureau tools.
  • Follow up with clients to request missing or additional financial information.
  • Collaborate with underwriting to discuss application progress and flag potential issues.

Afternoon (12:00 PM - 3:00 PM)

Focus: Loan Processing and Compliance
  • Enter and update loan application data in the loan origination system.
  • Analyze borrower financials including income, assets, and liabilities.
  • Prepare and verify loan agreements, disclosures, and compliance documentation.
  • Coordinate with legal and compliance teams to ensure all regulations are met.
  • Conduct calls with clients to explain loan terms and repayment schedules.

Late Afternoon (3:00 PM - 6:00 PM)

Focus: Pipeline Management and Reporting
  • Monitor the loan application pipeline to prioritize time-sensitive cases.
  • Generate reports on loan approval status and team productivity metrics.
  • Attend team meetings to discuss process improvements and regulatory updates.
  • Document all customer interactions and file loan documents securely.
  • Plan next day’s schedule and follow up on outstanding client or internal requests.

Work-Life Balance & Stress

Stress Level: Moderate

Balance Rating: Good

While Loan Specialists face moderate stress levels β€” especially during busy lending periods or regulatory audits β€” the role generally offers standard office hours with minimal after-hours interruptions. The routine nature of many tasks, combined with clear procedural workflows, contributes to manageable workload expectations. Loan specialists often benefit from organizational support and flexible working arrangements, including hybrid models, which enhance work-life balance. Pressure points occur around loan processing deadlines and complex client situations, but developing efficient time management and prioritization skills can mitigate these.

Skill Map

This map outlines the core competencies and areas for growth in this profession, showing how foundational skills lead to specialized expertise.

Foundational Skills

Core competencies every Loan Specialist must master to perform basic credit evaluation and loan processing effectively.

  • Understanding of Credit Reports and Scores
  • Basic Financial Statement Analysis
  • Loan Application Documentation
  • Regulatory Compliance Fundamentals

Advanced Analytical Skills

Critical thinking and detailed financial assessment needed to handle complex loan profiles and risk evaluation.

  • Debt-to-Income Ratio Calculation
  • Credit Risk Assessment
  • Loan Underwriting Collaboration
  • Loan Portfolio Management

Professional & Software Skills

Tools and soft skills that enable efficient customer interaction and loan process management in a modern environment.

  • Proficiency in Loan Origination Software (LOS)
  • Customer Relationship Management (CRM)
  • Strong Verbal and Written Communication
  • Time Management and Prioritization

Pros & Cons for Loan Specialist

βœ… Pros

  • Opportunity to work directly with clients and make meaningful financial impacts.
  • High demand in both consumer and commercial lending sectors supporting job stability.
  • Clear career pathways from entry-level to management and specialized roles.
  • Use and development of both analytical and interpersonal skills.
  • Exposure to a broad range of financial products and banking operations.
  • Growing role in fintech integration provides modern technological skill development.

❌ Cons

  • High regulatory burden requiring constant learning and attention to detail.
  • Stress related to loan approval deadlines and compliance obligations.
  • Can be repetitive during periods of heavy application processing.
  • Challenging to manage client expectations during loan denials or delays.
  • Potentially limited remote work opportunities depending on employer.
  • Risk of burnout during peak loan seasons or economic uncertainty.

Common Mistakes of Beginners

  • Failing to verify all borrower documents thoroughly, leading to processing delays.
  • Underestimating the importance of regulatory compliance and missing critical requirements.
  • Overlooking details in credit reports which can result in inaccurate risk assessments.
  • Communicating loan terms in overly technical language, confusing clients.
  • Not maintaining organized documentation, complicating file audits.
  • Delaying follow-up communications with clients, causing lost applications or miscommunication.
  • Ignoring the importance of ongoing professional development and licensing renewal.
  • Relying too heavily on software outputs without applying proper human judgment.

Contextual Advice

  • Develop strong communication skills to clearly explain loan terms and foster client trust.
  • Stay updated on changing lending laws and compliance requirements through continuous education.
  • Learn widely used loan origination and CRM software to increase efficiency.
  • Focus on meticulous data entry and document management to prevent errors.
  • Build relationships with underwriting and compliance teams for smoother loan approvals.
  • Be proactive in managing client expectations and responding promptly to inquiries.
  • Gain knowledge of diverse loan products to better tailor solutions to borrower needs.
  • Consider earning relevant certifications or licenses to increase credibility and career prospects.

Examples and Case Studies

Streamlining Loan Processing Through Technology Integration

A regional bank implemented a new loan origination software that automated credit checks and document verification processes. Loan Specialists were trained to leverage the digital platform, resulting in a 40% reduction in loan processing time and increased accuracy in borrower evaluations. This also enhanced client satisfaction by enabling faster response times and transparent application tracking.

Key Takeaway: Adopting cutting-edge technology and investing in staff training can dramatically improve loan processing efficiency and customer experience.

Navigating a Complex Commercial Loan for a Small Business

A Loan Specialist worked closely with a local small business applying for a commercial loan to expand operations. They meticulously coordinated with underwriting, reviewed financial statements, and advised the client on improving their credit profile. The loan was approved successfully, enabling the business to increase capacity and hire new staff.

Key Takeaway: Thorough analysis and proactive client collaboration are key to managing complex loan cases that require customized solutions.

Adapting Lending Practices During Economic Downturn

During a period of economic uncertainty, a lender’s Loan Specialists shifted strategies to focus more on credit risk mitigation. They introduced additional borrower verification steps and advised clients on restructuring existing loans. This approach minimized default rates and helped maintain portfolio health despite market challenges.

Key Takeaway: Flexibility and responsiveness to economic conditions help Loan Specialists manage risk and sustain institutional stability.

Portfolio Tips

Although a traditional portfolio is less common for Loan Specialists than creative roles, cultivating a comprehensive professional portfolio is invaluable. Start by documenting diverse case studies that highlight your role in managing various loan products, client interactions, and problem-solving scenarios. Include anonymized examples of how you successfully assessed complex credit profiles or helped clients overcome obstacles in the application process. Highlight technological skills through certifications and screenshots of software proficiency, such as advanced loan origination system use or data analysis.

Incorporate letters of recommendation or testimonials from supervisors and satisfied clients to reinforce your customer service capabilities. Detailed records of training courses, licenses, and continuing education demonstrate commitment to professional development. Organize your portfolio digitally to allow easy sharing during interviews or networking events, and maintain updated versions as you gain new experiences and skills. A well-prepared portfolio not only showcases your qualifications but also illustrates your analytical approach and dedication to compliance, instilling confidence in potential employers.

Job Outlook & Related Roles

Growth Rate: 7%
Status: Growing faster than average
Source: U.S. Bureau of Labor Statistics

Related Roles

Frequently Asked Questions

What qualifications do I need to become a Loan Specialist?

Most Loan Specialist positions require at least a high school diploma, although many employers prefer candidates with an associate or bachelor's degree in finance, business, or economics. Obtaining certifications such as the Certified Mortgage Banker (CMB) and relevant licenses, especially for mortgage lending, often enhance employability. Practical experience and proficiency with loan software are also critical.

Is loan specialist a licensed position?

Licensing depends on the loan type and region. For example, mortgage loan specialists in the U.S. typically must be licensed through the Nationwide Mortgage Licensing System (NMLS), which involves education, examinations, background checks, and renewal requirements. Consumer and commercial loan roles may not require licenses but often benefit from certifications.

What kinds of loans do Loan Specialists handle?

Loan Specialists may work with a variety of loan types, including mortgages (residential and commercial), personal loans, auto loans, business loans, refinancing options, and sometimes specialized lending such as student or agricultural loans. Their expertise may focus on one or multiple loan categories depending on the organization.

How important are technological skills for this role?

Technological competency is increasingly critical. Loan Specialists use loan origination software (LOS), credit bureau portals, customer relationship management (CRM) tools, and document management systems daily. Familiarity with these technologies enhances efficiency, accuracy, and the ability to meet compliance standards in a fast-paced environment.

What challenges do Loan Specialists commonly face?

Some common challenges include keeping up with changing regulations, managing large volumes of applications, explaining complex terms to clients in an understandable way, handling difficult clients, and maintaining meticulous compliance documentation. Balancing speed with accuracy and regulatory compliance is a frequent juggling act.

Are Loan Specialists able to work remotely?

Remote work availability varies by employer but is generally limited due to the sensitive nature of borrower information and the need for secure document handling. However, hybrid or remote options have grown with advances in secure digital platforms, especially in institutions embracing fintech solutions.

What career advancement opportunities exist for Loan Specialists?

Experienced Loan Specialists can advance to senior specialist roles, underwriting, loan management, or supervisory positions overseeing teams. Specializing in commercial loans, mortgage lending, or risk analysis can open niche career paths. Pursuing certifications and continuous education supports career growth.

How does the economic climate impact Loan Specialists?

Economic conditions heavily influence loan volumes and risk levels. During economic booms, demand for loans rises, increasing workload for specialists. In downturns, risk assessments become more stringent, and there is often higher demand for loan restructuring expertise. Specialists must adapt strategies according to market shifts.

What soft skills are essential for a Loan Specialist?

Critical soft skills include strong communication and interpersonal abilities, attention to detail, empathy, problem-solving, organizational aptitude, adaptability, and integrity. These skills enable specialists to build trust, manage complex information, and maintain compliance under pressure.

Is prior banking experience necessary to start as a Loan Specialist?

While prior banking or financial experience is helpful and sometimes preferred, it is not always mandatory. Entry-level candidates who have relevant education, strong analytical skills, and willingness to learn software and regulations can enter the field, often starting in support roles to gain experience.

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