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LaunchDarkly was founded in 2014 by Edith Harbaugh and John Kodumal in Oakland, California, to address the challenges developers face in deploying software updates without disrupting user experience. The company provides a feature management platform that enables teams to control feature rollouts, perform slow rollouts, dark launches, and gain better visibility into application performance, allowing greater stability and agility in software releases. Edith Harbaugh, who experienced the inefficiencies of homegrown tools while at TripIt, and John Kodumal, who had developed internal feature flagging tools at Atlassian, combined their expertise to create a scalable solution accessible to smaller and medium-sized companies that lacked the resources of tech giants like Amazon or Facebook. LaunchDarkly’s platform allows companies to avoid the risks of redeployments by managing feature flags, which control which users see certain features and when, streamlining development and deployment workflows. Over time, LaunchDarkly has grown to serve over 4,000 customers worldwide, becoming a significant player in the software development and feature management industry, valued at billions of dollars. The companyβs mission centers around empowering organizations to take full control over software launches and turnaround faster with data-driven insights, shaping the future of feature delivery.
Report this companyAbout the Job: As our EMEA Technical Support Manager, youβll lead with empathy, develop great people, and help scale an inclusive, world-class support organization. Youβll report to the Head of Support and manage a team of EMEA-based Technical Support Engineers (TSEs) working across diverse customer challenges and technologies. Youβre someone who values people as much…
About the Job:Hiring in east, and central regionsThe Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The…
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