
John Lewis Partnership
The UK's largest employee-owned business and parent company of the cherished retail brands John Lewis and Waitrose.
Nivoda is a leading B2B digital marketplace specializing in the distribution of diamonds and gemstones within the jewelry industry. Founded in 2017 and headquartered in London, United Kingdom, the company was inspired by the inefficiencies of traditional diamond trading and aims to simplify and make global jewelry trade accessible for businesses of all sizes and locations. They provide an expansive collection of over 2 million natural and lab-grown diamonds, 80,000 colored gemstones, and melee, enabling jewelers to sell faster, fulfill smarter, and grow their margins without the burden of maintaining inventory.
Nivoda’s platform empowers retailers with innovative tools such as in-store virtual showrooms featuring high-quality 360-degree videos, and online diamond feeds to showcase available stones on their own websites using APIs. This enables jewelers to present a vast inventory to customers both in-store and online, reducing lost sales due to lack of physical stock. The platform also offers services including consolidated shipping, flexible credit terms through Nivoda Capital, risk-free returns, and quality control and logistics management to streamline operations.
The company has expanded globally with offices in London, Amsterdam, Hong Kong, Mumbai, and New York, supporting a unified and efficient trading network. Nivodaβs 24/7 customer support team ensures quick resolution of technical and product queries, reinforcing their commitment to customer satisfaction. Their innovative approach has earned them international recognition and numerous awards in the jewelry industry.
By digitizing the diamond and gemstone supply chain, Nivoda is transforming how jewelers source and sell their products, making global trade more efficient, transparent, and profitable. Their mission aligns with fostering innovation and collaboration within the jewelry sector while optimizing the customer experience through cutting-edge technology and reliable service.
Report this companyLocation: Remote in the United KingdomWorking Hours: 4pm – 1am (GMT/BST)Salary: Β£30K As a Customer Support Executive at Nivoda, you’ll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders,…
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Nivoda headquarters is located at London, United Kingdom.
Nivoda was founded in 2017.
Nivoda has 50+ employees.
Nivoda is Retail company.
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