Senior Application Specialist @ Morgan Stanley | BBA, Databases

● Spearheaded the automation of application deployment procedures, successfully reducing deployment time by 30% and minimizing errors. This initiative resulted in a 15% increase in overall system stability. Additionally, identified and presented modernization opportunities, proposing strategic ways to leverage AWS cloud services throughout the deployment process.

● Collaborated effectively with development, networking, and security teams, streamlining processes and reducing the time required for application integration by 25%. This effort led to a quicker time-to-market for new apps and features. Furthermore, through rigorous testing and automation, successfully brought more than 80 critical applications to production, facilitating the seamless integration of operations and enhancing productivity during the E*trade and Morgan Stanley merger.

● Spun and issued virtual machines (VMs) and EC2 instances for developers, engineers, and QA departments, contributing to a more agile and responsive development environment. These achievements reflect a comprehensive skill set in network monitoring, infrastructure management, resource optimization, project planning, interdepartmental collaboration, and expertise in identity management and cloud services provisioning.

● Collaborated with various departments to discuss projects, procedures, methodologies, and the integration of new systems, fostering cross-functional efficiency. Managed and created user accounts, groups, and policies across multiple platforms, including Active Directory, Jamf, AWS IAM, Azure, SFTP, and FTP, ensuring secure and organized access control.

Implemented an efficient process for purchasing, tagging, and imaging Mac and PC products, optimizing resource utilization. Successfully budgeted and planned diverse projects, including office moves, software migrations, and new hardware installations, ensuring seamless execution

● Diligently managed inventory and user databases, establishing and achieving new standards for servers, middleware, and databases. Developed and managed large-scale remote systems for local and off-site content delivery, showcasing scalability in system development. Provided valuable feedback on architectural improvements, actively participating in the design, integration of solutions, and formulating methodologies to optimize object-oriented software and database development.

● Facilitated the merger of two Atlanta offices, synchronizing telecom, hardware, software, and expanding the network, contributing to a seamless and integrated working environment. Efficiently managed the migrations of two companies across two platforms, demonstrating project management expertise and ensuring smooth transitions.

● Solely responsible for overseeing and managing over 250 users in a Mac and Microsoft dual environment, locally and remotely, showcasing adept user management skills. Managed two ticketing systems, Remedy and ServiceNow, effectively monitoring SLAs and queues for both, maintaining a high level of service and issue resolution.

● Success of the end-to-end migration from a Google platform to the Microsoft O365 platform, tracking the completion of over 3,000 batch files and scripts.

● Contributed to a stable and well-functioning communication infrastructure by troubleshooting and maintaining telecoms and networks. Demonstrated versatility in deployment methods by imaging Mac and PC computers using Casper and a locally created USB booster. Ensured prompt issue resolution and minimal downtime by conducting on-site break-fix repairs for laptops and desktops. Facilitated seamless virtual collaboration by setting up and configuring Cisco video collaborative conferences for meeting rooms.

● Skillfully coordinated, developed, and successfully implemented 236 store projects or more based on dynamic demands, ensuring timely and efficient project delivery.

● Effectively communicated the project vision to the Best Buy management team, fostering alignment and understanding among stakeholders. Carefully trained team members and delegated assignments within the district, enhancing team efficiency and ensuring seamless project execution.