Scrum master/ E-commerce Consultant

• Helped ecommerce development and implementation teams apply the Scrum framework
• Planned deliverables and helping teams monitor performance
• Coordinated and coach our software development team.
• Go-to person for applying scrum to produce high-quality work.
• Created self-organizing teams that are flexible and fully productive during sprints.

• Facilitate PI planning, Sprint Planning, Review and Retrospective to develop, improve and adapt the sprint increment and continuously improve the performance of the Team
• Manage and lead an outsourced team of developers responsible for building and maintaining online shop
• Create a product vision and worked together with the product owner to ensure that sprint increment reflected the vision
• Identify areas of opportunity, best practices, and changing technical and consumer trends, building and executing plans to address these identified gaps and limitations
• Improved active participation in daily and PI planning to 100%
• Provided expertise regarding the implementation of SAFe in the team and organization

● Lead a multi-platform e-commerce retail business and manage day-to-day business operations.
● Develop and implement marketing strategies including e-mail/social media campaigns and search optimization.
● Provide superior service that resulted in 99% positive customer satisfaction metrics.
● Draft e-commerce product listings, design online storefront, manage inventory and conduct market research.