Healthcare Administrator

Directed daily operations across 14 locations comprised of nine full-time and five satellite practices while overseeing a dedicated and efficient team.
Partnered with leadership, physicians, and staff to develop and execute corporate initiatives aimed at improving operations, increasing revenue, and maintaining high customer satisfaction.
Devised and implemented strategic growth plans which included identifying, recommending, and establishing practice needs for staffing, services, equipment, and facilities.
Owned financial activities for all offices with accountability for budgeting, cash control, bank reconciliations, deposits, and payment authorization vouchers.
Trained, guided, and supported leadership staff to continuously enhance practice operations and the patient experience.
Nurtured a positive clinical environment conducive to engaging, motivating, and retaining team members.
Reviewed, analyzed, and applied employee engagement survey data to devise action plans and reported on progress.
Administered inventory for medical, pharmaceutical, and administrative supplies and ensured replenishment orders were promptly placed.
Maintained compliance with policies/procedures with a focus on optimizing information sharing and best practices.
Participated actively in special projects and programs aimed at sustaining uniformity and consistency of clinical practices.
Contributed extensively to the opening of four new full-time GI practices in untapped markets, recruited and managed a nine-member leadership team, and managed operations from initial launch.
Ideated and instituted expansion plans to grow the GI service line to 32 providers (16 Physicians and 16 Advanced Practicing Providers).
Partnered with hospitals and the Digestive Health Institute. Worked collaboratively to pilot programs that would introduce easier access and follow up care for patients post hospital admission or ED discharge.
Created programs designed to increase patient access, enhance employee and patient satisfaction, and improve the overall revenue cycle.
Certified continuous adherence to AHMG and other relevant regulations and reviewed Press Ganey and Gallup scores with staff and providers.

Established surgical schedules in accordance with physician availability, reviewed preoperative instructions with patients, and obtained authorizations for procedures from insurance providers.
Completed registration requirements for patients and coordinated with the appropriate hospital scheduling department to ensure accurate demographic and insurance authorization.
Synchronized pre-admission testing, surgical clearance appointments, and follow-up appointments.
Monitored and updated a busy surgical calendar for several physicians in conjunction with multiple hospital scheduling departments.
Developed training protocols for new hires to better streamline processes.
Performed post-op data entry in a timely and accurate manner, generated statistical reports, and posted surgical charges daily.
Assured appropriate coordination with other hospital departments when special surgical needs occurred.
Identified scheduling barriers and implemented solutions to improve scheduling results based on predetermined goals.

Oversaw front office operations, which included training and supervising staff in multiple positions, setting surgical dates and reviewing preoperative instructions.
Facilitated patient and staff scheduling, managed weekly staff meetings, and addressed/resolved any staff or patient concerns.
Collaborated with leadership to ideate, develop, and implement innovative strategies for elevating patient care.
Monitored and prioritized workflow and efficient patient flow and communicated with senior leadership to ensure smooth operations.
Examined and assessed employee performance and provided feedback on areas for improvement.

Obtained, reviewed, and processed both incoming and outgoing referrals, secured authorizations, verified insurance coverage, and scheduled patient appointments.
Delegated duties to front office staff, enforced policies/procedures, and ensured daily tasks were completed on time.

-Provided administrative support to ensure efficient office operations.
-Maintained physical and digital filing systems.
-Answered phone calls and directed callers to appropriate personnel, scheduled appointments, signed for incoming packages, sorted and distributed mail.
-Responded to emails and other digital queries and correspondence.
-Managed calendars for senior staff, including making travel arrangements.
-Draft and edited letters, reports, and other documents.
-Input and updated information in databases and spreadsheets.
-Prepared meeting agendas and took meeting minutes.
-Coordinated logistics for meetings, including room setup and catering.
-Used word processing and presentation software to create and edit documents.
-Operated and maintained office equipment, including printers, copiers, and fax machines.
-Worked closely with other administrative staff and supported other colleagues as needed.
-Worked with sensitive information and used discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
-Ensured that deadlines were met and adapted to changing priorities.